If you are having problems with your Comcast or Xfinity account, you may need to discuss your problem with a customer service representative to resolve the issue. However, Comcast is a large company, so to resolve your individual issue, make sure you're calling the appropriate number.
Before calling, have your personal information ready, including your name, any credit card or bank account information, and your Comcast or Xfinity account details (including the last four digits of the account holder's Social Security number and any necessary passwords). If possible, have a copy of your most recent bill or statement to hand. You may also want to get a pad and paper, in case you need to take notes.
Choose a number from the following list which most pertains to your individual issue.
If you are interested in becoming a customer and creating an account with Comcast/Xfinity, call the New Account helpline to connect with someone able to set you up.
If your issue has to do with service to your business or office, you have two options. You can call Business Customer Service to resolve most issues. If you wish to discuss particulars regarding your account, such as bill payment or adding or removing a service, call the Business Accounts line.
If you live and/or work in California, Comcast has set up a separate help line for you.
If none of these apply to you, call Comcast's main customer service helpline. If you wish to connect to a customer service representative as quickly as possible, choose "0" at each menu option.
If you don't wish to speak on the phone, for whatever reason, you may use the following methods to contact a Comcast customer service representative. Be advised, however, that these methods often take longer than a phone call.
You can email Comcast Customer Service. Describe your problem succinctly as possible, and include what you would like the rep to do. You should receive a response within one business day.
If you prefer typing over speaking, you can contact Comcast Customer Service Live Chat. This method works if you prefer not to use phones, and can quickly connect you to a human customer service rep. Be advised that the Live Chat feature is only available from 8 am to 5 pm, Monday through Fridays, Eastern Standard Time.
Comcast has a Twitter account. Customers are not advised to use this method, as replies can take several days. However, if you have had no luck using any other avenue, you can try sending a tweet and hoping to draw attention to your problem.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reach a Comcast Customer Service Rep? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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