If you have made an installation appointment with Comcast and then become sick or need to reschedule the appointment for some other reason, it's very easy to reschedule. You can do it online, by text message, with the Xfinity My Account app, and by using your Xfinity X1 TV Box.
Rescheduling by Text Message
Once you first schedule your appointment, you will be sent a text message. All you have to do to reschedule it is to reply with "appt" to 266278. You will be given a list of options, including for rescheduling. Just follow the instructions you are given.
If the text message option doesn't work for you, you can always use the online option.
Rescheduling with the Xfinity My Account App
If you do not already have the Xfinity My Account app then download it from Google Play or the Apple App Store.
Rescheduling from Your X1 TV Box
If you need any help rescheduling, contact Comcast's customer support. Phone, forum, chat, and Twitter options are available.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reschedule My Comcast Installation? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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