How Do I Reschedule My Comcast Installation?

This article describes how to reschedule a Comcast installation appointment. Detailed instructions are provided for rescheduling by text message, by going online to the Xfinity/Comcast website, by using the Xfinity My Account app, and by using your X1 TV box, which are all the ways the appointment can be rescheduled.

If you have made an installation appointment with Comcast and then become sick or need to reschedule the appointment for some other reason, it's very easy to reschedule. You can do it online, by text message, with the Xfinity My Account app, and by using your Xfinity X1 TV Box.

Rescheduling by Text Message

Once you first schedule your appointment, you will be sent a text message. All you have to do to reschedule it is to reply with "appt" to 266278. You will be given a list of options, including for rescheduling. Just follow the instructions you are given.

Rescheduling Online

If the text message option doesn't work for you, you can always use the online option.

  1. Go to Xfinity's home page.
  2. Click on the My Account link.
  3. Sign into your account.
  4. Navigate to the Appointments section. You will find your appointment information at the top of the page.
  5. Select the date and time you want for the new appointment on the calendar.
  6. Click on the Confirm button. A confirmation message will appear.

Rescheduling with the Xfinity My Account App

If you do not already have the Xfinity My Account app then download it from Google Play or the Apple App Store.

  1. Log in to the app.
  2. Your appointment will be displayed on the home screen.
  3. Tap on Modify.
  4. Choose a new date and time for the appointment from the options displayed. A confirmation message will appear.

Rescheduling from Your X1 TV Box

  1. Open the Xfinity My Account app on your TV.
  2. Select Appointment Details.
  3. Select Reschedule.
  4. Press the OK button.
  5. Using the arrow keys, select a new date and time for the appointment.
  6. Press the OK button.

If you need any help rescheduling, contact Comcast's customer support. Phone, forum, chat, and Twitter options are available.

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After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reschedule My Comcast Installation? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reschedule My Comcast Installation? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Updated 3 months ago
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reschedule Comcast appointment
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