Comcast makes it easy for customers to return equipment. Customers can either go online or call customer service to get directions regarding their options when it comes to returning equipment. A Comcast rep will go over your options and provide directions for returning your equipment. However, you will be able to choose the best method to return the equipment based on the options they provide.
Call Comcast Customer Service
You can call Comcast customer service and receive directions on how to return equipment. The rep will ask for your equipment numbers and make sure that all the equipment that's supposed to be returned has been input into their system. A rep will then send you a shipping label or provide a drop off location to return the equipment. The rep will give you a due date and the equipment must be returned by that date.
Start Your Online Return
You can go to comcast.com and login to your account. Select the online return option. You will see a list of equipment registered to you after you select this option. Review the serial numbers on each piece of equipment and check them off after you verify that the serial numbers match. After you have selected all of the equipment you are returning you will be prompted to select the reason for your return. You will also be provided with different return options. Select your option of choice and follow the directions. If you opt to return your equipment using UPS, you will be prompted to print the prepaid return label. Put your equipment back in the original boxes and seal the boxes. Place the UPS prepaid label on your boxes if you plan on using UPS to return your equipment. You will be given a time frame for returning your equipment. Their may be fines if your equipment isn't returned by a certain time. You will also need to call UPS to schedule your pick up.
Tracking Your Return
After you have set up your return and taking steps to return your equipment, you can track your return to ensure that COmcast has received the equipment and checked it in. You can either call customer service or go online and select the Pending Return Status Page. If you call customer service, a rep will look up your account and inform you of the status of the equipment you returned. You will be prompted to enter a username, email address, or mobile number along with your password. Once you're logged in, the return status of your equipment will be displayed.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Comcast Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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