How Do I Transfer My Comcast Account to Another Carrier?

Customers can follow the steps given above to transfer their Comcast account to another carrier. It all depends on your desires and commitment. The FCC makes it possible for customers to transfer their account to a new carrier in the shortest time possible and without meeting any costs. Contact Comcast customer support for any clarifications.

How Do I Transfer My Comcast Account to Another Carrier?

It's understandable that most customers want to take their Comcast accounts with them when they transfer to a different Carrier. There is a process to follow to ensure the process is smooth and without any problems.

How Do I Transfer My Comcast Account to Another Carrier?

Start by requesting for your Comcast security PIN. When contacting your new network provider to transfer your account, expect them to ask you about the security PIN. How do I get my Security PIN?

  1. Log in to your Comcast account online and choose "Devices"
  2. Choose the phone number you want to transfer to the new carrier
  3. Select transfer my number or cancel the line option to get the details about your security PIN.

Contact the new carrier customer support and inform them that you are transferring to their service. There is no need to call Comcast because as soon as the new carrier completes the activation, your account with Comcast is automatically canceled.

You can proceed to pay off your Comcast account if you still owe a balance on the device payment. There are two options you can use one is by paying in full to unlock the device. After settling the payment, take the device to the new carrier for unlocking.

Alternatively, you can continue making the monthly payments remaining as long as you keep at least one Comcast service. Canceling all the Comcast services means that your remaining balance is due before you transfer to the new carrier. If you feel that target is hard to meet, you can settle for making monthly payments for the remaining amount while retaining one of the Comcast services which can be either internet, TV or voice service.

Are There Other Options I Can Use to Transfer to Another Carrier?

As much as the geographical location is a determining factor when transferring to a new carrier service, number porting is an option you can consider. Number porting allows you to keep the current Comcast account when making the switch to a new carrier.

Porting is not only a convenience given by network providers but a requirement by the FCC. Network providers have rules to follow in this process and the timeframe which is at most 48-hours.

To transfer your Comcast account to your new carrier simply follow the steps below.

  • Contact customer support of the new carrier to inform them that you intend to port your account and become their newest customer. Don't cancel your Comcast service before porting. It may take a few days if your existing service and the new one overlap.
  • Let the new carrier initiate the porting process of your account.
  • Inquire if the 911 dial will be affected during the porting process.
  • After receiving the transfer request and the account is activated, your old Comcast account will no longer be active.

Are There Exceptions to the Transfer Process?

Customers moving to a remote geographical area can have trouble keeping their account. Some rural carriers have a waiver from state governments which means they are not required to transfer existing Comcast accounts to new carriers. This is one rare case which may prevent you from retaining your account.

Despite the requirements, the whole process takes a few days and you receive contact from the customer support when the transfer is finalized informing you that the service is now active. It's advisable to keep your old account until that transfer is complete. Porting a landline may take 10 days to finalize. Contact Comcast to ensure your service has been canceled.

Want help on this from a real person?

GetHuman is proud to partner with a US-based firm that staffs experts and former employees of companies like Comcast that can chat with you anytime 24/7 and walk you through fixing issues like the one you are facing. While it is not free, the price is reasonable - in the $20-40 range - and sometimes is just easier, less confusing, and more than worth it. Sometimes it's nice to have an expert to help you through a sticky problem.
Get Help Now
How Do I Transfer My Comcast Account to Another Carrier?

Why Did GetHuman Write "How Do I Transfer My Comcast Account to Another Carrier?"?

After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Transfer My Comcast Account to Another Carrier? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Transfer My Comcast Account to Another Carrier? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Live help is available

We partner with a highly reviewed US firm that staff former employees and pros to help with tough customer problems 24/7 for a reasonable fee.
Try Paid, Live Help
Asked a month ago
Updated 24 days ago
Viewed 62,748 times
Transfer Comcast account to another carrier
contact Comcast
customer support

What customers are saying about this and similar problems

Need to verify where my check is going
I need to speak to a person every Flash
Lost all sent emails on email server and outlook. Recover lost emails
Can’t change channels on main tv. Stuck on one channel and remote does nothing. All is...
I got a message telling me to change the battery in the motion sensor. I changed the b...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!