Since you have come to this post, you probably want to cancel your Comcast plan and are wondering how much it will cost. Cancelling a Comcast service does come with certain charges depending on your contract's terms and conditions. Read on to know more about Comcast early termination fees.
Comcast will charge you if you cancel your service before the end date of your contract. The early termination fee is $10 per the remaining number of months on the service agreement. Therefore, if you make a cancelation with 10 months remaining, you will be subject to a $100 early termination fee.
Here are the steps for cancelling a Comcast plan:
The process of making a cancelation with Comcast is not always easy. But, you can improve your chances by arming yourself with a solid excuse. Comcast customer representatives will fight tooth and nail to make you change your mind about the service cancelation. Before you call the retention department you need to ensure you know what you will say. Don't just say, "Just because…" when a customer care agent asks you why you want to cancel the service. One of the best excuses to give is that you are moving to another location that doesn't have access to Comcast services. Or, say you are moving in with a family member, friend or partner who has the service already.
The best way to reach out to Comcast is through their customer service number. Alternatively you can send them a cancelation report via email to have them call you. When you get in touch with Comcast ask if that is the department that handles service cancellations. If the other person at the end of the call says no, ask them to transfer you to the retention department.
Comcast retention department agents will use all possible tactics to prevent you from leaving. They will offer you better deals, free upgrades or offer to move the service to your new address. The agents will offer all sorts of attractive deals to get you to postpone your cancellation. Do not listen to them. Simply tell them firmly and politely that you want to cancel the service. It is essential to be nice while making your request, because the Comcast representative you are speaking to has your fate in their hands. He or she can turn off your service to early or fail to cancel it completely. If you are polite, the agent will arrange the cancelation on the correct date, send out containers for any equipment and do everything perfectly.
One of the most risky aspects of cancelling a Comcast service is how you return the equipment. The service provider will charge you for any piece of equipment you do not return the way they want. To avoid unreturned equipment fees, you should ask Comcast about the equipment listed in your file and jot it down. Additionally, take note of the serial numbers the company has on file. After that, return the equipment to Comcast. You can do so in three ways: at a physical Comcast store, using a prepaid box, or go to a UPS store. Ensure to photograph all the equipment and their respective serial numbers.
Lastly, you'll want to confirm that your service has been cancelled effectively. Once everything is finished, contact Comcast again and ask about your account status. Also ask if you have an outstanding balance or any unreturned equipment.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Much Does It Cost to Cancel My Comcast Plan? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Much Does It Cost to Cancel My Comcast Plan? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers