Comcast is an American telecommunications company offering its customers services for mobile phones, landline phones, televisions, home security plans, and the Internet. The company was formerly named American Cable Systems and was founded in 1963, rebranding as Comcast Holdings in 1969. Comcast is the largest Internet service provider in the United States. Xfinity is the trade name for Comcast.
If you're a Comcast customer and are wondering when you can upgrade your mobile device, keep reading for all the information and steps you can take.
Xfinity has an "Early Upgrade" program. In order to participate, your device has to be in "like-new" condition and brought into an Xfinity Store for trade-in. Additionally, you must be eligible for an upgrade. To be eligible, you need to have paid at least 50% of your device's total cost and have an account in good standing. You can determine your availability online:
If you're having online technical issues or don't understand why you're not eligible for an upgrade, check the Comcast Help Forum for answers.
If you're having difficulties checking your eligibility online, or if you think there is a mistake and you should be eligible, you can call into the Comcast Customer Support team. You'll need to provide an account and personal information to confirm your identity. Explain your online issues and have the customer service agent walk you through some troubleshooting steps. Or, ask the agent what is holding you back from qualifying for an upgrade.
If you prefer not to speak on the phone, you can use the Comcast Live Chat function to connect with the customer service team. Note that you'll need to provide account and personal information to prove your identification.
If you have determined you're eligible for an upgrade, you'll need to bring your phone into an Xfinity store. They will have to evaluate your phone to ensure it's in great condition and if it's accepted, you'll be able to choose from the phones in stock at the store.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How and When Can I Upgrade My Comcast Phone or Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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