How come my Comcast internet is not working?
A simple 4 step guide for solving this common Comcast problem quickly and effectively by GetHuman
GetHuman has determined that there are 4 possible outcomes and there are 40 steps required to get this problem solved.
First we have to ask you, is this the first time you have installed your Wifi modem?
If “Yes" then skip straight to the Technical Issue
If “No", continue to Step 1 below.
Let's check to see if it's a power outage related problem https://answers.gethuman.com/Comcast-Xfinity/My-internet-stopped-working-is-their-a-power-outage-in-my-area/_er
Check here to see if it's a Billing/Payment related problem.
The GetHuman Team3 years ago
About this Step by Step Guide
After thousands of Comcast customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How come my Comcast internet is not working?; to make payment arrangement so my service won't get shut off; I just changed my plan with Comcast i was trying to cancel my service and go to centurylink but t...; They are charging us for over usage of Data and we have unlimited data we have always had unlimit...; Comcast added a charge for a ******** service call that was NOT requested to its ******* bill for...; Just installed Xfinity cable box with voice remote on *********. Trying to find out if I am able...... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 105 minutes to get through these steps according to other users, including time spent working through each step and contacting Comcast. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Comcast Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How come my Comcast internet is not working? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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