How do I cancel my service and return my equipment to Comcast?

A simple 6 step guide for solving this common Comcast problem quickly and effectively by GetHuman

Before you get started, be sure you have: Name on the account, Account number, Billing Address, Email address on the account, Pin/Password on the account
1
Tons of people are dropping their cable plans because they don't use them, or because they found a cheaper option. We can help you take care of this and let you know how to return your equipment to them. Even if you aren't moving and want to cancel, we're here to help you get this done. The easiest way to cancel your Comcast account is to do so online. When you are ready to get started, open this link.
2
Login with your username and password
3
This should take you to the cancelation screen that should autofill some of your information in. Make sure that your name and account number are some of those pieces of information that are auto-populated, and if not, you will need to input them now.
4
In section 2 where it asks you the reason that you are cancelling your service, you will need to make a selection form the drop down menu. Select "No Xfinity where I'm moving", or if you came to this guide and you want to cancel but you are not moving, then select the other reason for your cancellation of service.
5
Once you are done, if you want to leave them feedback, then do so in the box provided, otherwise click "Submit" and you should be all set!
6
Now that you have cancelled your account, you have 30 days return your equipment, otherwise they will continue to charge you for the service. Luckily you can follow this guide to find a UPS or Comcast location. Let us know how you get on!
We've helped 7,549 people cancel service with Comcast in the last 90 days. Let us help you!
Cancel my service
Categorized:comcast my accountcomcast accountcomcast billcomcast hotspotcomcast modemcomcast phonecomcast customer service hourscancel comcast
Author:Adam2 years ago

About this Step by Step Guide

After thousands of Comcast customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I cancel my service and return my equipment to Comcast?; new printer (Epson **** can not set up wifi (for wireless) due to probable block problem with com...; to make payment arrangement so my service won't get shut off; I just changed my plan with Comcast i was trying to cancel my service and go to centurylink but t...; They are charging us for over usage of Data and we have unlimited data we have always had unlimit...; Comcast added a charge for a ******** service call that was NOT requested to its ******* bill for...... So we put together this guide to try to help. It has 6 step(s) to it. It takes an average of 107 minutes to get through these steps according to other users, including time spent working through each step and contacting Comcast. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I cancel my service and return my equipment to Comcast? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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