How do I close my Comcast account? ETA 86 mins, 14 steps

How do I close my Comcast account?

I no longer want Comcast, can you help me cancel my services?

You will need: Account phone number, Last 4 digits of Social Security number, Billing address
1
Before we begin, we need to determine if you have authorization to cancel the account. Are you the authorized user on the account? If “Yes", then continue. If "No", then proceed to the Authorization Guide. Once you have completed the Authorization Guide, then proceed.
2
Call Comcast by phone using GetHuman's fastest number here.
3
Enter the phone number on the account, then press 1 or say "Yes"
4
At the next prompt say "Service"
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At the next prompt say "Change services or products"
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At the next prompt say "Disconnect"
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At the next prompt say "Both of these"
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When prompted, enter the last 4 digits of your social security number
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At the next prompt say "Yes"
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At the next prompt say "No" to taking a survey
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When prompted, enter the address on the account
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You will then be asked if you want to cancel. If "Yes", you will be all set to cancel and Comcast will then transfer you to the Retention Center to try to keep you from canceling. Just keep telling them you want to cancel your service.
13
Once your service is cancelled, the Retention Center Specialist will then inform you that you must drop the equipment off at the local Comcast Center or UPS location. Do you know where the closest Comcast Center or UPS location is? click here to find it.
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Extra: You can also email your cancellation using this form from Comcast. Or mail a cancellation request here:
Comcast CableATTN: Service Change Requests 1701 JFK Blvd.Philadelphia, PA 19103
We've helped 7,549 people cancel service with Comcast in the last 90 days. Let us help you!
Categorized:cancelaccountcomcast my accountcomcast accountcomcast technical supportcomcast customer service hourscancel comcast
Author:FlyingCashew2 years ago