A simple 14 step guide for solving this common Comcast problem quickly and effectively by GetHuman
Before you get started, be sure you have: Account phone number, Last 4 digits of Social Security number, Billing address
Before we begin, we need to determine if you have authorization to cancel the account.
Are you the authorized user on the account?
If “Yes", then continue. If "No", then proceed to the
Authorization Guide. Once you have completed the Authorization Guide, then proceed.
Call Comcast by phone using GetHuman's fastest number here.
Enter the phone number on the account, then press 1 or say "Yes"
At the next prompt say "Service"
At the next prompt say "Change services or products"
At the next prompt say "Disconnect"
At the next prompt say "Both of these"
When prompted, enter the last 4 digits of your social security number
At the next prompt say "Yes"
At the next prompt say "No" to taking a survey
When prompted, enter the address on the account
You will then be asked if you want to cancel. If "Yes", you will be all set to cancel and Comcast will then transfer you to the Retention Center to try to keep you from canceling. Just keep telling them you want to cancel your service.
Once your service is cancelled, the Retention Center Specialist will then inform you that you must drop the equipment off at the local Comcast Center or UPS location. Do you know where the closest Comcast Center or UPS location is? click here to find it.
Extra: You can also email your cancellation using this form from Comcast. Or mail a cancellation request here:
Service Change Requests
1701 JFK Blvd.Philadelphia, PA 19103
We've helped 7,549 people cancel service with Comcast in the last 90 days. Let us help you!
Categorized:cancelaccountcomcast my accountcomcast accountcomcast technical supportcomcast customer service hourscancel comcast
Author:FlyingCashew•2 years ago
About this Step by Step Guide
After thousands of Comcast customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I close my Comcast account?; programs are now in Spanish and not English; I'd like to cancel my Comcast account. The name is Matthew Milam and the account number is ******...; I need to order installation*replacement of current DVR, add additional TV access point; I want to discontinue my Comcast landline service; new printer (Epson **** can not set up wifi (for wireless) due to probable block problem with com...... So we put together this guide to try to help. It has 14 step(s) to it. It takes an average of 119 minutes to get through these steps according to other users, including time spent working through each step and contacting Comcast. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Comcast Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I close my Comcast account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.