What Questions Should I Ask Comcast When Shopping for a Cable Provider?

If you are comparison shopping cable providers, you should include Comcast, as it is a popular nationwide cable provider. To get an accurate understanding of its cable services, you should ask about availability, the channels being offered, the fees that apply, what special deals and promotions you may qualify for, and more.

Comcast, also known as Xfinity, is a cable and internet service provider that operates in 36 states—so if you are looking for a cable provider, it is probably one of the options you are considering. Before contacting Comcast, you should learn what questions you need to ask to give yourself enough information to make an informed purchase decision. Read on to learn what those questions are.

Is Comcast Available in My State?

Your first question should be to find out if Comcast is even offered in your state, although the odds are pretty good that it is.

What Channels Does Comcast Offer?

You can't really know how much you'll be willing to pay for cable unless you know what your viewing options are going to be. Even if it has a good price, there's no point in paying it if you can't get the channels you want.

What Special Deals Can You Offer Me?

Comcast does not require you to sign a contract to get cable service. However, if you choose to, you may qualify for a low introductory rate or other special deals, so it's worth asking if you're willing to sign a contract.

What Bundling Deals Are Available?

If you are also looking to get internet service, ask about Comcast's bundling options. You might get a significant discount on the total.

What About the Comcast App?

Comcast offers an Xfinity Stream app, which is meant for people who want a large selection of on-demand Comcast programming. Although the cost can be relatively high in some areas, you may find it worthwhile if you like a good streaming option.

What Fees Does Comcast Have?

Comcast has a number of fees that you may not be expecting. Be sure to ask which of them will apply to you, so that you can make accurate price comparisons.

Contacting Comcast

To get started asking these questions and any other questions you have, contact Comcast's customer support service. You can reach a customer support representative by phone, email, help desk, and a number of different chat options.

Why Did GetHuman Write "What Questions Should I Ask Comcast When Shopping for a Cable Provider?"?

After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Questions Should I Ask Comcast When Shopping for a Cable Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Comcast Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Questions Should I Ask Comcast When Shopping for a Cable Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Comcast cable questions
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