Comcast, also known as Xfinity, is a cable and internet service provider that operates in 36 states—so if you are looking for a cable provider, it is probably one of the options you are considering. Before contacting Comcast, you should learn what questions you need to ask to give yourself enough information to make an informed purchase decision. Read on to learn what those questions are.
Your first question should be to find out if Comcast is even offered in your state, although the odds are pretty good that it is.
You can't really know how much you'll be willing to pay for cable unless you know what your viewing options are going to be. Even if it has a good price, there's no point in paying it if you can't get the channels you want.
Comcast does not require you to sign a contract to get cable service. However, if you choose to, you may qualify for a low introductory rate or other special deals, so it's worth asking if you're willing to sign a contract.
If you are also looking to get internet service, ask about Comcast's bundling options. You might get a significant discount on the total.
Comcast offers an Xfinity Stream app, which is meant for people who want a large selection of on-demand Comcast programming. Although the cost can be relatively high in some areas, you may find it worthwhile if you like a good streaming option.
Comcast has a number of fees that you may not be expecting. Be sure to ask which of them will apply to you, so that you can make accurate price comparisons.
To get started asking these questions and any other questions you have, contact Comcast's customer support service. You can reach a customer support representative by phone, email, help desk, and a number of different chat options.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Questions Should I Ask Comcast When Shopping for a Cable Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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