If you are having problems with your Xfinity TV or internet, it is possible to resolve them in a few simple steps. Before you attempt to fix them or contact Xfinity for help, you must ensure that there is no problem in your area. If there is a service outage in your area, you have to wait it out. If there is a red status in your area, it means that there is a service outage and Xfinity is working to resolve it. If you are sure that there is no problem in your area, you can follow these steps to fix the problem.
Using the Outage Map to Check for Service Issues
Service issues in your area may occur due to regular upgrades and maintenance. The outage map makes it possible for you to know if there are any service problems in your area. Use your Xfinity username and password to sign in to the Comcast Outage Map and Xfinity Center.
The map shows the status of your service areas and outages in the nearby areas. The map does not display the status of other areas. It will only display the status of your area. From the map, you can identify if you are in an outage, the estimated time of resolving the problem, and the outage type.
Check Your Power and Connections of Your Devices
This is an obvious step so it is easy to forget. Ensure that all your devices are plugged in properly and that the outlets are working well. The fuse should not have been blown.
If you have hooked your TV to a DVD player, VCR, or TV Box, ensure that it is on the right channel.
Late payments may be another reason for the problem. Ensure that your payments are always up to date.
Do not forget to put batteries in your remote.
Restart Your Devices
Restarting your devices may help you fix the problem. If all your devices are connected, restarting them may improve your internet connection.
If your attempts to fix the problem are futile, you may need to contact Xfinity support team for help. Before contacting them, you must have all the necessary information.
If you are using a TV Box, ensure that the channel number is lit on your channel window. If there is a '0' in the channel window of your digital TV Box, the box is unable to receive information.
If you have other TVs, check if they also have the same problem. If your Xfinity TV does not work on all of your TVs, you may need to report the problem.
Trouble-Shooting Xfinity Internet Problems
Before contacting the support team for help, consider basic troubleshooting tips at home. You may be able to solve the problem without their help. Troubleshooting tips include the following;
If you are unable to solve your Xfinity TV or internet problems, you may need to contact the Xfinity support team. If there is no service outage in your area, they will help you identify the cause of your problem and come up with helpful solutions.
After thousands of Comcast customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Xfinity TV or internet is out? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Comcast if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers