How Do I Return or Exchange an Item with Conns.com?

If you recently bought something from Conn's and feel you need to return it, you can probably qualify for a refund or exchange if you make the return within a certain period after the purchase. This period varies depending on the item, and in some cases is rather short. You can make the return by FedEx or by taking the item to a Conn's store.

If you bought something from Conn's and it wasn't what you hoped for, you need to learn how to return it for an exchange or refund. This article will teach you how.

Conn's Return Policy

To qualify for a refund or exchange, gaming system bundles must be returned within 72 hours of purchase. TVs, computers, and computer accessories must be returned within 14 days. Air conditioners, soundbars, speakers, headphones, DJ systems, and electronics accessories must be returned within 7 days. Fitness equipment, appliances, and all other purchases must be returned within 30 days.

Gaming system bundles, mattresses, and furniture can only be returned if they are defective. All other items can be returned for any reason. All returned items must be in new condition and accompanied by the original packaging and any accessories and manuals they came with. Free promotional items that accompanied the purchase must be returned as well. Proof of purchase must accompany the return.

Refunds will be made in the same form that was used to make the purchase. Shipping and handling costs will not be refunded. If the return has been opened then a 15% restocking fee will be charged, and must be paid for by cash or credit card.

Making the Return by FedEx

You can return the item by FedEx. Just pack the item up with its original packaging and all of the accessories and manuals it came with, along with proof of purchase, and take it to the nearest FedEx location. Ship it to this address:

Conn's HomePlus
1401 Rankin Road, Suite 400
Houston, TX 77073
Attn: Online Returns & Exchanges

Refunds and exchanges will usually be sent out within 10 business days of Conn's receipt of your return.

Making the Return to a Conn's Store

You can also take the item to a Conn's store. Just bring it, along with the original packaging and all the manuals and accessories it came with and proof of purchase, to a customer service desk. To locate the nearest store, use Conn's store locator tool. Just click on the region you live in and you'll be taken to a list of stores in your region.

Contacting Conn's

If you need any help, you can reach a Conn's customer service representative by phone. There are no online customer service contact options.

Why Did GetHuman Write "How Do I Return or Exchange an Item with Conns.com?"?

After thousands of Conns.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return or Exchange an Item with Conns.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Conns.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Conns.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Conns.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return or Exchange an Item with Conns.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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