What Questions Should I Ask Consumer Cellular When Shopping for a Cellphone Provider?

This article covers the following areas potential customers should ask Consumer Cellular when shopping for a new phone and plan: Coverage, Pricing and Plans, Data, Additional Features and Parental Controls. The article also contains two hyperlinks to Consumer Cellular via gethuman.com.

Consumer Cellular is primarily thought of as the phone for senior citizens; however, anyone can purchase a Consumer Cellular phone and plan. If you are thinking of switching to Consumer Cellular, you may be wondering what questions you should ask when shopping for a plan and device. You can contact Consumer Cellular customer service here, and below are questions to ask when you make the call.

Questions to Ask Consumer Cellular


You want to first check your zip code against the Consumer Cellular coverage area to make sure your new plan will work where you live. Once you confirm Consumer Cellular covers your area, you can follow up with these questions:

  • What is Consumer Cellular's overall coverage?
  • Who does Consumer Cellular partner with for networking?
  • What does Consume Cellular do to guarantee coverage?

Plans and Price

Perhaps the most important consideration is price and what you get in your plan. Consumer Cellular has many plans to choose from, and you can get the plan you need by asking these questions:

  • What are the various Consumer Cellular plans?
  • Does Consumer Cellular offer bundles or family plans?
  • What's the overall price of Consumer Cellular devices? Are there payment plan options to purchase a new device?
  • Are there any "hidden" fees such as taxes, roaming charges or charges for going over data caps?
  • Can you save money by bringing your own device to your new plan?
  • If you aren't happy with your Consumer Cellular plan, is there a termination fee?

Data Speeds

Today's digital world is driven by data, so you want to make sure you get the level of high-speed data you need. Ask Consumer Cellular these questions about data:

  • What data packages are offered by Consumer Cellular?
  • Are there data caps?
  • Are you charged for additional data or does data simply slow down if you have reached a data cap?
  • What guarantees does Consumer Cellular offer on data speeds?

Additional Features

Some cellphone uses want more than just talk and text. These questions can help you find out if Consumer Cellular offers the features you are looking for:

  • What international plans are offered through Consumer Cellular?
  • Are there any discounts for automatic payments or paperless billing?
  • Are there affiliate discounts such as discounts for being in a credit union, AARP or another organization?
  • Can you offer your old device toward trade-in credit on a new one?

Parental Controls

Many people purchase no-contact phones and plans for children as starter phones; however, in today's world, you want to make sure your children are staying safe. Ask customer service these questions about parental controls:

  • What parental controls are available through Consumer Cellular?
  • How do you set parental controls on the new device?
  • Can you enable device location support?

Asking these questions will help you get the phone and plan you want at a price that will not bust your budget. Contact Consumer Cellular customer service here with all your questions.

Why Did GetHuman Write "What Questions Should I Ask Consumer Cellular When Shopping for a Cellphone Provider?"?

After thousands of Consumer Cellular customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Questions Should I Ask Consumer Cellular When Shopping for a Cellphone Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Consumer Cellular if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Consumer Cellular Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Consumer Cellular in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Questions Should I Ask Consumer Cellular When Shopping for a Cellphone Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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