How Do I Set Up Service with Consumers Energy Company?

This article outlines the seven-phase process of starting new service with Consumers Energy Company. The article breaks down each phase into pertinent information the customer needs to avoid any delays in starting service. The article also provides reasons a person may need to start or transfer service.

If you live in or are moving to Michigan's lower peninsula area, you will need to establish natural gas or electrical service with Consumers Energy Company. How do you set up service with Consumers Energy Company? You can contact customer service here, or keep reading to learn how to set up services for your home or business.

When to Start New Service

There are several reasons you may need to set up service with Consumers Energy Company. Some of those reasons include:

  • Your roommate is moving out and you need to establish service in your name only.
  • Your spouse passes away and you need to start your own service account.
  • You are building a home in the service area or purchasing a second home.

How to Start Service

Follow these steps to start your service with Consumers Energy Company:

  • In phase one, you will initiate the service by calling Consumers Energy Company here. You will need to provide the following information:
    • Your name or business name.
    • Your social security number or your business tax ID number.
    • The address where you want to start service.
    • Your phone number or other contact information.
  • In phase two, you will provide details of what you are needing (natural gas or electric). You will need to do the following:
    • Submit a site sketch on the downloadable form.
    • Complete and submit their residential scoping form and form 1481 (for natural gas services only).
    • Let them know the pressure needs.
    • Tell them the conditions of your site that needs services connected.
    • Agree on an installation date (installation requests should be submitted within 30 days of the date needed).
    • Determine the date your site will be ready.
    • Answer any questions in detail the project manager may have for you.
  • Phase three is where you will finalize details such as:
    • Getting copies of the deed to your property.
    • Getting any easements signed by neighbors when necessary.
    • Review where the gas lines will go if getting natural gas service.
    • Let the project manager know if you come across any issues.
  • Phase four covers the legal aspects of starting service such as:
    • Paying the estimate amount.
    • Doing a final walk-thru with a representative.
    • Confirm tree trimming.
    • Sign and return any contracts or agreements.
    • Gather all the legal documents for the installation such as right-of-way documents, easements, deeds and leases.
    • Share any requirements from your electrician.
  • Scheduling Installation occurs in phase five:
    • Pay for any additional charges.
    • Make sure the site is fully prepared.
    • Download, complete and submit Consumers Energy Company ready to go form.
    • Make sure you have completed all the tasks on your end such as trimming trees or unlocking gates.
    • If your plans have changed, notify Consumers Energy Company as soon as possible.
  • In phase six you will need to do the following:
    • Put stakes or markers at all consumers owned lines such as:
      • Propane lines.
      • Pool heaters and water lines.
      • Connections to outdoor kitchens.
      • Septic tanks and lines.
      • Electric vehicle charging stations.
  • Phase seven is the last phase. During this step you need to do the following:
    • Pay any additional charges.

Establishing service with Consumers Energy Company Process can be completed efficiently through this seven-phase process. For more information, contact Consumers Energy Company customer support here.

Why Did GetHuman Write "How Do I Set Up Service with Consumers Energy Company?"?

After thousands of Consumers Energy Company customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Set Up Service with Consumers Energy Company? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Consumers Energy Company if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Consumers Energy Company Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Consumers Energy Company in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Set Up Service with Consumers Energy Company? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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