A leading membership warehouse club, Costco offers a wide range of products, ranging from groceries and pet supplies to appliances and home furnishings. Consumers also have the convenience of shopping online for these goods, including groceries. Costco offers same-day and 2-day delivery for customers who want their orders to arrive quickly as well as standard shipping. Customers can track their Costco orders through My Orders on the website. Because Costco relies on various carriers for delivery services, it sometimes happens that orders are not delivered on time. If your Costco items are past due and have not yet arrived or have arrived late, you can file a complaint with Costco.
If your Costco order arrived late to your home or business or if the order has still not been delivered and is past due, you can file a complaint to the company by following these steps:
If you aren't sure what Costco warehouse is responsible for your order, you can choose the Website option instead of the Warehouse option for filing your complaint. Keep in mind, however, that this option does not offer the customer support call; it will simply allow you to submit a complaint.
Customers can also use Costco's online chat or call their customer service number to make a complaint about late shipping. To open the chat, visit the Costco website and click on the Customer Service link at the bottom of the home page. From the left-hand menu, choose the Contact Us link. From there, you can open up the chat feature to make your complaint about your order's late shipping or get help tracking your order.
After thousands of Costco customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Complain to Costco About a Late Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Costco if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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