How Do I Return an Item from Costco?

This guide explains how Costco customers can return a recently purchased item. If you need to return an item you purchased from Costco, this guide will help you. The article outlines how to return an item via the online self-service returns system, package your item for a return, return an item in-store, and what to do if these steps do not work.

If you have recently shopped at Costco, but would like to return an item, this guide could help you.

You're a Costco customer because they offer excellent deals and you have had good experiences with the company. However, there is an issue with one of the items you have purchased, and you need to return it, but you are unsure of how to do so. Fortunately, returning an item you have purchased from Costco is a simple process that can be carried out online or in-store.

To find out how you can return an item from Costco, read this easy to follow guide.

Returning an Item Online:

Visit the Costco Website:

If you would like to process your Costco return online, first visit the company website.

Once you have arrived at the website homepage, find and select the "Sign In/Register" tab, which is located in the righthand corner of the page.

You then need to log into your account. To sign in, enter the email address and password that you used to sign up and click the blue "Sign In" button.

If you have forgotten your login details, you can click on the "Forgot Password?" hyperlink and follow the onscreen instructions to recover your account.

Find Your Order:

If you have successfully logged into your Costco account, you need to find the order that you would like to return.

To do so, find and select the "My Orders" hyperlink. From the order page, select the order that you want to return and then click on the "Return Items" button next to the appropriate order.

Then, follow the on-screen prompts until you are provided with a return shipping label. You need to print off your return label.

Return Your Item:

Once you have printed off your return shipping label, you need to attach it to the front of your parcel so that the recipient's address is visible.

You then need to send your parcel out for a return at your local post office.

It may also be important to note that some items cannot be returned via the Costco self-service returns system. Items that cannot be returned online include:

  • Tires
  • Digital goods
  • Perishable items
  • Special order kiosk items, such as HVAC systems
  • Very large items

For advice on returning items that cannot be processed via the self-service returns system, you need to visit your local Costco warehouse.

Returning Costco Items In-Store:

If you would prefer to return your Costco item in-store, or the item you would like to return is not eligible for a self-service return, you can do so by visiting your nearest Costco location.

Once you arrive at your nearest Costco, explain to a customer service team member that you would like to return an item and why. Providing your item is eligible for a return, the customer service team will then process your return.

If These Steps Are Unsuccessful:

If you have followed each of these steps carefully, but you still are unsure of how to return an item you have purchased from Costco, you need to contact the customer service team.

You can find the customer service telephone number on the GetHuman website.

Why Did GetHuman Write "How Do I Return an Item from Costco?"?

After thousands of Costco customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item from Costco? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Costco if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Costco Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Costco in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item from Costco? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 10 months ago
Updated 10 months ago
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