If you purchased electronic items during Costco's Cyber Monday sale and find you need to return them then keep reading. Below, find the relevant portions of Costco's return and refund policy as well as the instructions for making a return.
Costco's Return Policy
Costco will accept your return of any of the following electronics items as long as it happens within 90 days of the Cyber Monday sale:
Batteries might be sold with limited warranties, which take precedence over the return policy.
Custom installed programs and other custom products are not eligible for return or refund.
Making the Return at a Costco Store
If you purchased the item at a Costco store then you need to return to any Costco location. To locate you nearest Costco:
Just take the item to the returns counter there. A refund will be given in the original form you used to make the purchase.
Making the Return Online
Items returned online will be refunded to the credit or debit card you used to make your purchase. You will not be charged for return shipping.
If you have any questions, contact Costco's customer service department. It has phone, email, help desk, and chat support options.
After thousands of Costco customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Costco from Their Cyber Monday Sale? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Costco if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Costco in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Costco from Their Cyber Monday Sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.