How Do I Track My Costco Return?

Learn how to track your Costco return.

Costco is an American retailer that operates as a membership-only warehouse club. Originally launched in 1976, the company now has over 750 locations across the United States, Canada, Mexico, the United Kingdom, Japan, South Korea, Taiwan, Australia, Spain, Iceland, France, and China.

Costco has a relatively simple refund process. The company will accept returns on all merchandise, except for a few exceptions. Some of these exceptions include electronics (90 day limit for returns), one karat (or larger) diamonds, cigarettes, alcohol, tires, batteries, and a few other specialty items.

If you have recently bought an item from Costo.com and have returned it, keep reading to find out how you can track your return.


Track Your Return Online

After completing your returns process on Costco.com, you will have received a shipping label. For larger items, you will receive an email with more instructions. Refer to this shipping label to verify which shipping carrier you used. Go to that shipping carrier's website and input your tracking reference number. The shipping carrier will have details for you on where your package currently is and how long until it will get to its destination.


Contact Costco's Customer Service

If the above approach isn't working for some reason or you believe Costco has had your returned item for a while without processing it, you can call into Costco's customer service center. Ask the agent to look into your return and provide an update on its status. In order for the agent to look up your return, they may need some additional information from you, such as:

  1. Your full name as it appears on your membership card
  2. Your membership number
  3. A description of the returned item
  4. When you returned the item
  5. What carrier you used and the shipping carrier's reference number

Once the customer service agent gives you an update, ask them to send you the confirmed details in an email. Additionally, ask for more status updates about when you can expect to receive your money by. If you weren't certain that Costco would accept your item for return, now might be a good time to get the customer service representative's opinion on your return.


Why Did GetHuman Write "How Do I Track My Costco Return?"?

After thousands of Costco customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Costco Return? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Costco if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Costco Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Costco in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Costco Return? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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