Costco's memberships come with a lot of perks designed to save you money and make shopping at the warehouse store easier. However, if you're locked out of your account for some reason and can't access the store or your online account, you may start to feel like you're missing out.
Getting locked out of your Costco account can be frustrating, whether it's because you've forgotten the password or other issues. Here are the steps to help you unlock your Costco account.
When you visit the Costco login page, the first steps towards unlocking your account are to go to the Forgot Password link and click on it. A new page will open where you'll be prompted to enter your email address.
To begin the process, it'll prompt you to enter your email address or username. Type in the information you used to create your account and select Continue.
Costco may ask for additional proof of your identity, such as security questions or a verification code sent to you by email or text message.
If you decide to receive a verification code, Costco will send it to the email or phone number associated with your account. Once you get this code, type it in and click Continue.
Choosing a password is easy. Just make sure it's not an obvious word or phrase that can be remembered easily and includes numbers, symbols, and upper and lowercase letters. Creating a strong password helps protect your account from unauthorized access and ensures that your account information is secure.
After you create a new password for your Costco account, use this information to log in.
If you continue to experience difficulties in accessing your Costco account, contact its customer service department. It can help with any issues you're having — or direct your complaint to the right support team.
To avoid future problems with your Costco account, keep your password safe and change it regularly. You can also enable two-factor authentication for extra security.
After thousands of Costco customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My Costco Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Costco if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Costco in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My Costco Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.