If you want to know how much money is left on your Costco Shop Card, you can check the balance with Costco's gift card balance checker tool. If you used it and it wouldn't load your Shop Card's balance, or if it showed a balance of $0 when it shouldn't, you've got a problem with either your card or the balance checker tool. You need to solve the problem if you want to use the card again. This article will help you do that.
If the Costco balance tool works properly, but it can't locate your Shop Card, you might simply have made a mistake when you entered the card number or PIN. Check both numbers and try using the balance checker tool again. Both numbers are printed on physical Costco Shop Cards. They are in the delivery emails of digital Shop Cards.
If the tool doesn't load anything at all, you could have lost your internet connection. If your connection is down, the Shop Card balance tool can't get the information it needs from the Costco server. Check on the connection. If that's not the problem, then the Costco server probably is. Wait a while, and Costco's tech team will probably take care of the problem for you. If they don't, Costco might not know about the problem yet. Tell a Costco agent about it to get the repair process started.
If Costco's balance checker tool says your card has nothing left on it when it should still have money, theft could be the problem. If you have an actual, physical Costco Shop Card, see if you still have it. If you don't, someone might have stolen your Shop Card and used up the remaining balance.
If your Costco Shop Card is digital, sign in to your Costco account and check your previous transactions. If you find transactions that were paid for with your Shop Card and you didn't make them, someone may have learned your PIN and card number or even hacked your account. Change your Costco password immediately for security reasons.
If you believe you are the victim of theft or hacking, you should consider reporting the crime to the police, though it's unlikely that they will find your money and return it to you. You need to report it to a Costco representative. Make the report during Costco's business hours, because people from other departments might need to talk to you.
If you have to report a problem, or if you have questions about your Shop Card balance, you can get help from a Costco customer service representative by email, by phone, or on the help forum.
After thousands of Costco customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Costco Gift Card Balance Won't Load? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Costco if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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