Cox Communications provides network services to over 2 million customers in the US. The broadcast coverage services include digital telephones, home automation services, TV, and cable internet. The cable Internet speed is over 100mbs, which is one of the major pulling factors for customers.
However, living in a home means sharing your Cox Communications services with other users like family members and friends. Therefore, it's only prudent that you add some people to your Cox Communications account to enables them to manage their accounts.
Adding someone to your account is easy, but you also need to consider the kind of permissions you want to relinquish as a primary user. The account owner is the primary user, and you can bundle your deals, but when it comes to managing your account, you get to choose which users enjoy equal privileges and ones who don't have much control over the account.
How to Add Other People to Your Cox Communications Account
You can have multiple accounts on your account. To add other people, follow the steps below;
1. Go to Cox Communications homepage
2. Sign in to your Account
3. Click Add New Account from your main page
4. Alternatively, access the Profile Administration section and select Add Account
5. On the Add Account Window Complete these fields:
6. Account number, desired nickname, Social Security Number (enter the last 4-digits)
7. Click New account
In case you encounter and error message or have any problems completing the above fields, you can call Cox Communications customer support for assistance. You need to confirm that you have given the relevant information like your SSN on record.
You can also delete an account since you are the primary user. Privileges of primary users include having complete control over the account and being able to edit information or even delete accounts. You can also determine the kind of permission you are giving the new people you are adding. For instance, if the person is your partner, your spouse, you can decide to give them equal privileges that enable them to pay bills when you are away.
Some people choose autopay on the payment method to ensure the bill is paid on time, and other users are not affected by an interruption of service. Besides, be careful when giving your permission as the person has access to sensitive information in your account.
How to Delete an Account
To delete any of the accounts on your subscription, follow the steps below.
1. Navigate to Cox Communications homepage
2. Sign in to your account
3. On the Select Account drop-down menu, choose the account you want to delete. The account is displayed in the center of your window.
4. Click Profile Administration
5. Click Delete Account
6. Click continue
7. Confirm that the account is deleted
Note that deleting an account from your Cox Communications profile doesn't stop any services or billing associated with the account. If you want to stop services and billing, call Cox Communications customer support to cancel. You can also call them to delete any profile you created.
How to Manage Secondary Users on Your Account
1. Go to My Account on the homepage
2. Sign in using your password and Primary ID. Only primary users can manage users on their account.
3. Click View My Account
4. Click Manage Users
Primary users or account owners have full control of their accounts, and that is why they are the only people who can add new users.
After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Add Other People to My Cox Communications Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cox Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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