How do I make a payment arrangement with Cox Communications?
If you are looking to make a payment arrangement with Cox Communications, you are in luck. Cox is one of the few companies that still allow you to make payment arrangements when needed. However, your account must be in good standing with a good payment history in order for Cox to approve your request for a payment plan. Click here to get in touch with a customer support agent now to see if you qualify.
What you should know About Billing and Late Payments
Services are provided on a month-to-month basis unless subject to a Minimum Term Agreement. Taxes and recurring charges are due before service is provided and charges accrue in a full billing cycle. If the billing period covers more or less than a complete month (A full month is 30 days for this purpose), Cox may adjust or prorate your bill; with the exception of subscribing to pay-as-you-go as this program bills you for an entire month and not prorated.
From time to time, Cox may determine and change your billing period. Cox will bill your account for a specific service (s) individually once these services you have received them. This can include but is not limited to, directory assistance or operator-assisted charges, per-call and measured charges, charges for On-Demand events, movies, or pay-per-view, one-time charges like service call charges, and overage data usage charges.
If you should fail to pay your bill on time according to your billing statement, subject to Applicable Law, Cox may terminate your service or place it in Soft Disconnection, remove the Cox Equipment from your possession, and collect, in full, any amount due. This may include applicable interest charges, costs of collection, such as third party agent collection fees and attorneys' fees, late fees (subject to state law), bank fees, door collection fees, and any other applicable charges, fees, or payments.
In addition, Cox may refer, any remaining delinquent balance, to a third-party collection agency. If the debt turns over to a collection agency, you may have to reimburse Cox additional fees, such as fees related to expenses, costs, and reasonable attorney fees, which can be up to 25% of the remaining balance owed. The fees for balances that are past due and assigned to collections for payment are an additional cost of up to $25, or up to the maximum legal allowance, charged to your account, no matter how you make payments.
Moreover, you could also be required to pay a deposit and/or a reinstallation or reactivation fee in addition to all the other charges incurred before Cox will restore or reconnect your services.
Who do I Contact to make Payment Arrangements with Cox?
To get on a payment plan with Cox click here to contact a customer service agent. Make sure you have all your information handy, such as, name on the account, address where services are used, and your account number that can be found on your billing statement. It is also a good idea to have a pen and paper handy to write down any important information the agent may give you.
After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Payment Arrangement with Cox Communications? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cox Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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