How Do I Move My Cox Communications Service to a New Address?

Hopefully, you now know how to move your Cox Communications service to a new address. Cox Communications makes the process of transferring services to a new location fast and easy. Just sign in to your account and indicate your new residence. If the service is available in the area, Cox will send over a professional technician.

Cox Communications provides advanced telephone, internet, home security, digital video and automation services through its own countrywide IP network. The broadband communications and entertainment firm serves over six million homes and businesses across the USA.

Are you relocating to a new place soon and wondering how do I move my Cox Communications service to a new address? Cox makes the process of transferring services from your old address to another one as straightforward as possible. Read on for more information.

How to Move Your Cox Communications Service to a New Address?

If you are relocating and want to have Cox Communications service at your new address, follow the steps below to initiate a move request.

  1. Go to the Cox.com home page, select Sign In My Account and input your user ID and your password
  2. On the My Account menu, choose Move My Services to get to the Transfer Your Cox Services page
  3. The next step will depend on your sign-in status:
  • If you don't have login credentials, you will need to utilize the Look Up Your Current Account function. Fill out your first name, last name, phone number, street address, apartment number and zip code. After that, select the Look-up Account button
  • If you have login credentials, but you aren't signed in, you'll need to sign in. On the other hand, if you have login credentials and are signed in, proceed to the next step
  1. On the What is Your New Address? form, enter details about your new address, email address, phone number and the preferred disconnect date
  2. Choose Check Availability to check if your address is serviceable by the company. Depending on your location, you may or may not need to give more information.

If you face an issue while following the steps above, don't hesitate to contact Cox Communications.

What Should I Do With My Current Cox Equipment If I am Moving to a New Address?

Please carry all your Cox equipment (modem, cables, box and so on) to your new location. If you arrange for a professional installation, the existing equipment will be necessary or it may be swapped for newer equipment. Additionally, ensure you have any televisions, computers, etc. accessible in their respective areas at the new residence.

Will I Incur an Installation Fee?

You can choose to conduct a self-installation or a professional installation. The professional installation costs more, but based on the service, you might qualify for a waiver on the installation fee. Cox expert installations are performed by skillful Field Service Technicians, who'll do their best to deliver the services in the shortest amount of time.

During the professional installation, you or another adult must be present in the new home.

While My Cox Communications Service is Disconnected, Will I Be Charged?

Once your existing service is disconnected, you won't be charged till it is setup and activated at your new address. It's best to schedule the disconnection on the date of installation at the new residence, so you can avoid a lengthy interruption. However, you should keep in mind that the appointments for installations are completed on a first come first serve basis. Therefore, you should make your transfer request with the company as soon as possible.

How Can I Secure The Best Possible Deals?

When moving your existing service to a new address, the price you were paying at your old address will continue. If you qualify for any deals, the company will contact you shortly after you submit your request. You should note that the service transfer is inclusive of any user IDs, passwords, authorized users, digital phone number and email addresses.

How Do I Move My Cox Communications Service to a New Address?

Why Did GetHuman Write "How Do I Move My Cox Communications Service to a New Address?"?

After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Move My Cox Communications Service to a New Address? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cox Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Cox Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cox Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Move My Cox Communications Service to a New Address? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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