Cox Communications provides advanced telephone, internet, home security, digital video and automation services through its own countrywide IP network. The broadband communications and entertainment firm serves over six million homes and businesses across the USA.
Are you relocating to a new place soon and wondering how do I move my Cox Communications service to a new address? Cox makes the process of transferring services from your old address to another one as straightforward as possible. Read on for more information.
If you are relocating and want to have Cox Communications service at your new address, follow the steps below to initiate a move request.
If you face an issue while following the steps above, don't hesitate to contact Cox Communications.
Please carry all your Cox equipment (modem, cables, box and so on) to your new location. If you arrange for a professional installation, the existing equipment will be necessary or it may be swapped for newer equipment. Additionally, ensure you have any televisions, computers, etc. accessible in their respective areas at the new residence.
You can choose to conduct a self-installation or a professional installation. The professional installation costs more, but based on the service, you might qualify for a waiver on the installation fee. Cox expert installations are performed by skillful Field Service Technicians, who'll do their best to deliver the services in the shortest amount of time.
During the professional installation, you or another adult must be present in the new home.
Once your existing service is disconnected, you won't be charged till it is setup and activated at your new address. It's best to schedule the disconnection on the date of installation at the new residence, so you can avoid a lengthy interruption. However, you should keep in mind that the appointments for installations are completed on a first come first serve basis. Therefore, you should make your transfer request with the company as soon as possible.
When moving your existing service to a new address, the price you were paying at your old address will continue. If you qualify for any deals, the company will contact you shortly after you submit your request. You should note that the service transfer is inclusive of any user IDs, passwords, authorized users, digital phone number and email addresses.
After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Move My Cox Communications Service to a New Address? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cox Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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