Cox Communications customers have options when it comes to returning their equipment after they've canceled their service. Customers can call customer service or go online to find out how to send their equipment or where to drop it off. However, customers should make sure that they follow directions to endure that their equipment is received and that it reaches Cox within thirty days of cancellation.
Call Cox Communications Customer Service
Customers can call Cox Communications to get instructions regarding how to return their equipment. You can verify that the equipment registered to your account matches what you have. A representative will detail your options and also let you know that you have thirty days to return your equipment. A Cox representative can give you directions regarding shipping your equipment if this is an options you're interested in. You will be advised regarding how to pack your equipment and where to place the shipping label they send you.
Equipment Drop Off
Cox Communications has different locations that customers can use to drop off their equipment. Cox drop off locations are designated for remote controls, cable boxes, modems, and cabling. If you don't want to call customer service for the location of these drop locations, you can visit Cox.com for drop off locations near you. You simply need to select find a solution store. However, make sure that the equipment is dropped off a t the right location and check the status of the equipment frequently to ensure that Oc has gotten it. This step should be taken regardless of your return method.
Mail Your Equipment
Customers also have the option to mail their equipment. Customers can ship their equipment back to Cox if they don't want to use a drop off location. Call Cox customer service and request shipping supplies and a return label. Its also a good idea to ask how to package the equipment you're sending to protect it from damage. You will need to adhere to all the directions in your shipping kit, online, or through customer service to ensure that your equipment is shipped as directed. Keep in mind that your equipment must be returned within thirty days of your canceled service.
After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Cox Communications Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cox Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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