How Do I Return Cox Communications Equipment After I've Canceled?

Cox customers can return their equipment by shipping it or locating a drop off location. Customers can call customer service to find drop off locations and to verify the the equipment registered to their account matches what they actually have before they return it. Customers can also go online to find drop off locations as well. If you want to ship your return equipment you need to notify Cox to get directions regarding how it should be shipped. You should also request a prepaid return label as well. Cox requires that customers return equipment within thirty days of cancellation.

Cox Communications customers have options when it comes to returning their equipment after they've canceled their service. Customers can call customer service or go online to find out how to send their equipment or where to drop it off. However, customers should make sure that they follow directions to endure that their equipment is received and that it reaches Cox within thirty days of cancellation.

Call Cox Communications Customer Service

Customers can call Cox Communications to get instructions regarding how to return their equipment. You can verify that the equipment registered to your account matches what you have. A representative will detail your options and also let you know that you have thirty days to return your equipment. A Cox representative can give you directions regarding shipping your equipment if this is an options you're interested in. You will be advised regarding how to pack your equipment and where to place the shipping label they send you.

Equipment Drop Off

Cox Communications has different locations that customers can use to drop off their equipment. Cox drop off locations are designated for remote controls, cable boxes, modems, and cabling. If you don't want to call customer service for the location of these drop locations, you can visit Cox.com for drop off locations near you. You simply need to select find a solution store. However, make sure that the equipment is dropped off a t the right location and check the status of the equipment frequently to ensure that Oc has gotten it. This step should be taken regardless of your return method.

Mail Your Equipment

Customers also have the option to mail their equipment. Customers can ship their equipment back to Cox if they don't want to use a drop off location. Call Cox customer service and request shipping supplies and a return label. Its also a good idea to ask how to package the equipment you're sending to protect it from damage. You will need to adhere to all the directions in your shipping kit, online, or through customer service to ensure that your equipment is shipped as directed. Keep in mind that your equipment must be returned within thirty days of your canceled service.

How Do I Return Cox Communications Equipment After I've Canceled?

Why Did GetHuman Write "How Do I Return Cox Communications Equipment After I've Canceled?"?

After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Cox Communications Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cox Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Cox Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cox Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return Cox Communications Equipment After I've Canceled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Cox Communications

Asked 5 months ago
Updated 4 months ago
Viewed 331,879 times
Cox Communications
What steps should I take to return Cox Communications equipment after I've canceled?
How can I return Cox Communications equipment after I've canceled?
What options do I have when it comes to returning Cox Communications equipment after I've canceled?
What's the process for returning Cox Communications equipment after I've canceled?
What do I need to do to return Cox Communications equipment after I've canceled?

What customers are saying about this and similar problems

My cable and internet were shut off today. Work hours are limited. Can't pay until Friday.
I got an email saying a payment was overdue, but when I go to my account there is no st...
My husband is deceased. How do I have his name removed and my name put on account?
trying to cancel an appointment for tomorrow for my mother. On hold for half hour and h...
On August **, **** at *:** PM I received an e-mail from cox telling me my account had b...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!