Is it time to part ways with your Cox Communications cable TV, internet or phone plan? Maybe you are relocating to a new address or perhaps you want to move to a new provider. Whatever the case, cancelling a Cox Communications' plan can be time consuming and cost some money.
Here, we look at how much it costs to cancel a Cox Communications service.
Whether you are charged a cancelation fee or not will depend on your specific Cox Communications plan and the agreed terms. For instance, cancelling an internet plan within 30 days of the beginning of an agreement doesn't come with an early termination fee. But, after that, you'll be subject to a cancellation fee of up to $120. That fee also applies if Cox disconnects your service.
However, it is possible to avoid paying too much for a service cancellation. For starters, you should aim to cancel your plan at the end of the service agreement. In addition, you should return all Cox communication equipment within 10 calendar days to avoid unreturned equipment fees. You can return the equipment to a Cox retail store, by mail or a UPS drop off. You should contact Cox once more to confirm that they have received the equipment.
When you want to cancel your Cox communications service simply follow the steps below:
Cox Communications does not facilitate making cancellations online. So, if you want to cancel your services, you will have to dial their customer service number.
Having a solid excuse prepared beforehand is critical to a successful plan cancellation. The retention department agent who picks your call will want to know your reason for wanting to terminate the service. If you give a lame excuse, the agent will try as much as possible to make you change your mind. For example, if you say you want to cancel because you are moving, the agent will ask you about your new address. From there, he or she will start to check if Cox Communication services are accessible in the new area.
To avoid any awkward situation when asking for a cancellation, you should have a detailed excuse that is hard to navigate around. Such excuses include: moving in with somebody who has another ISP, new employer paying for the services, or going overseas. The aim is to make it clear to the retention department that there's no use attempting to make you remain with their service.
Of course, you should be polite and friendly too, as Cox agents are human beings as well. But, terminating your Cox plan needs you to be assertive. You may have the best excuse ever. However, the customer care rep might still be obligated by the company's policies to insist on retaining you as a customer. So, he or she will probably make offers on special discounts, incentives and promotions in an effort to sway your decision. If that happens, try to be completely clear, and kindly tell them that you're just unable to remain with them and need to terminate your plan.
Finally, you need to verify all the details relating to a service cancelation during your customer service call. The last thing you want is to make a 45-minute call and find out later on that your account is still operational. In that case, you will have to make the call all over again and repeat the entire process.
Ensure to ask the Cox agent to confirm that your services have been fully cancelled. Also ask them if you need to return any equipment.
After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Much Does It Cost to Cancel My Cox Communications Plan? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cox Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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