Cox Communications: How do I cancel my Cox Communication service?

A simple 4 step guide for solving this common Cox Communications problem quickly and effectively by GetHuman

Before you get started, be sure you have: Account number, Address, Name on the account, Billing address on the account
To cancel you service you will need to call Cox Communications here. Make sure you have all of the information on your account including the address of service, the account number, and phone number on the account. Most times it's easiest to find a copy of your most recent bill before you call. Also, make sure you know your account number before calling.
If you disconnect your services in the middle of your billing cycle your bill will be pro-rated. This means that you will be billed only for the partial month of services used prior to the disconnection.
Once you disconnect your service, you will need to return any equipment such as cable boxes, modems, remote controls etc. To find the nearest drop off location, go to, click the "Contact" link at the very top right of the webpage, then click "Find a Solutions Store". Once the map displays, click the "Product Drop Off" checkbox located in the menu to the right of the map.
Make sure you receive a receipt for every part of this process. Also make sure to check your account the following month to make sure your account was fully canceled.
We've helped 5,700 people cancel service with Cox Communications in the last 90 days. Let us help you!
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Author:BenF3 years ago

About this Step by Step Guide

After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Cox Communications: How do I cancel my Cox Communication service?; I need to figure out when I can get an install in my house.; I'm a loyal customer and want my monthly bill reduced before I switch cable providers; I can receive emails but cannot reply or send an email.; I'm emailing because I stop paying for service on account that wires and huge cable was left unbu...; I was told to return today to chat about results of ticket CUI************; cable box shuts down and displays rovi screen, over and over again, despite two service calls in the recent three weeks.... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 28 minutes to get through these steps according to other users, including time spent working through each step and contacting Cox Communications. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Cox Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cox Communications that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I cancel my Cox Communication service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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