How do I lower my Cox Communications bill?

A simple 7 step guide for solving this common Cox Communications problem quickly and effectively by GetHuman

Before you get started, be sure you have: Account number, Address, Name on the account
1
The easiest way to lower your bill is to call Cox and pretend you want to cancel your service. A customer service rep with usually offer you incredibly low deals to convince you to stay with their service. The key is to work them down. Don't take they're first offer and don't be afraid to ask for a better deal. Follow the guide below to cut your Cox Communication bill up to 50 percent.
3
Say "disconnect service" when prompted by the automated voice prompts. This should get you connected to a Cox retention specialist.
4
Negotiate for a lower bill by first mentioning the competition. When the rep asks you why you would like to cancel, say that your bill is too high and that Comcast is offering a better deal.
5
They rep will offer you lower deals if you continue your service. Make sure you make clear the programs and services you want. Don't take their first offer, pressure them a little to lower the price. In the end, you can probably get them to cut up to $50 a month off your bill.
6
Another way to save an additional $10 a month is to purchase your own router and modem.
7
Make sure you buy a Cox supported modem and pair with a router. You can rent a modem and router for $10 a month from Cox. You can buy both of them for about $80 on Amazon which means you'll pay them off in 8 months.
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Author:BenF3 years ago

About this Step by Step Guide

After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I lower my Cox Communications bill?; I need to figure out when I can get an install in my house.; I'm a loyal customer and want my monthly bill reduced before I switch cable providers; I can receive emails but cannot reply or send an email.; I'm emailing because I stop paying for service on account that wires and huge cable was left unbu...; I was told to return today to chat about results of ticket CUI************; cable box shuts down and displays rovi screen, over and over again, despite two service calls in the recent three weeks.... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 26 minutes to get through these steps according to other users, including time spent working through each step and contacting Cox Communications. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Cox Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cox Communications that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I lower my Cox Communications bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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