Is Cox Internet Service Any Good?

If you are shopping for an internet service provider, Cox may be one of your options. It has a wide variety of service plans available, with competitive prices and few fees. The company also offers several extras, including one to reduce lag for gamers. Potential downsides include the company's limited availability and average customer service rating.

Cox Communications is an entertainment and communications company that offers a variety of internet services. If you are shopping for a good internet service provider, Cox may be one of the options you are considering. If it is, read on to learn if it's a good choice for you.

Cox's Plan Options

Cox offers several different service plans. The cheapest is the Starter 25, which is $29.99 a month if you sign up for a year of service, $39.99 otherwise. The price increases to $49.99 per month after a year. It has a 25 Mbps download speed and supports basic internet functions for one or two devices.

The Essential 50 plan has a 50 Mbps speed and costs $39.99/month with a year's contract, $49.99 otherwise, and increases to $65.99 after a year. It can support basic usage for up to five devices.

The Preferred 150 plan has a speed of 150 Mbps and costs $59.99/month with a year's commitment, $69.99 otherwise. It increases to $83.99 after a year. This plan is good for serious gamers or families with several people doing routine internet surfing at the same time.

The Ultimate 500 plan has a 500 Mbps speed. It costs $79.99/month and requires a one-year contract. The price increases to $99.99/month after that. This plan is good for large families with heavy internet usage.

The Gigablast plan has a speed of 940 Mbps. It costs $99.99/month, requires a 1-year contract, and the price increases $119.99/month after a year. This plan is suitable for connected households with many devices engaged in heavy usage at the same time.

All of the plans have a 1.25 TB data cap.

Cox Availability

Cox Internet service is available in 19 states in the continental United States. You can contact the company to see if service is available where you live.

Cox Fees

Cox charges a $75 installation fee, although you may be able to do a self-installation for free. The company also charges a $20 late fee if you don't pay your bill on time.

Cox Extras

Cox offers advanced tech support for $10 to $20 per month, depending on the package you buy. It also offers the Elite Gamer upgrade for $6.99/month, which is supposed to reduce lag. It also offers a 4k Contour Stream Player for $5/month. There are several bundling options available if you also get phone or TV services from Cox.

Cox Customer Service

Cox has an average customer service rating for an internet service provider of its size.

The Takeaway

No matter what you use the Internet for, and no matter how big your family is, Cox is probably going to be a good choice for you. It has a lot to offer gamers or other heavy internet users. Its prices are competitive with other major Internet service providers and lower than many competitors. The only real downside is the limited availability.

Contacting Cox

Contact a Cox customer service representative if you have any other questions you need to ask. You can contact one by phone, help forum, or chat room.

Why Did GetHuman Write "Is Cox Internet Service Any Good?"?

After thousands of Cox Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is Cox Internet Service Any Good? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cox Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Cox Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cox Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is Cox Internet Service Any Good? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Paying Too Much for Your Plan?

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