Recovering your Credit Karma account could be as a result of your email address being compromised by fraudulent sources effectively locking you out of your account. The other reason is that you have lost your password and cannot log in to your account. Lucky for you credit karma has solution for both scenarios.
If you are able to log in to your account but fear your email address is compromised and want to change it, you can follow these steps:
If you forget your password and no longer have access to the email address affiliated to your accounted you have two paths ahead of you:
i. Replacing your current Credit Karma account
You can replace your existing Credit Karma account using the following process:
Unfortunately the account replacement feature is not available on mobile devices. It is crucial to note that if you replace your account you lose access to the score history of your original account and will start afresh.
ii. Sending verification documents to Credit Karma
You can have Credit Karma change your email address for you if you no longer have access to your account's original email address and do not want to open a new account. You achieve this by sending Credit Karma documents to verify that it is indeed your account. Credit Karma takes security very seriously and has a comprehensive list of information you need to submit for account verification. The documents will be submitted to Credit Karma's Help Center and they will verify your documents.
If you are the legitimate owner of the account, Credit Karma will reset your password and send you a temporary password to the email address associated with an active account. It is advised that you should not send the verification documents via email for security reasons. Credit Karma will provide you with an avenue through which they can receive the documents.
If the above methods do not work, you will have to get in contact with Credit Karma's customer support team and they will help you recover your account. You can use the following avenues to get in contact with customer support:
You can send Credit Karma's customer support team an email informing them that you want to recover your account. You should clearly describe the reason as to why you are not in control of your account. You can receive a reply at any time, on any day. You should be patient as it takes about 52 hours for them to fix an issue presented through email. You can find the link to the email address at GetHuman.
You can also get in contact with Credit Karma's customer support team using their online help desk. It will take about 10 hours for them to fix the problem if you contact them this way. The link to the help desk can be retrieved from GetHuman.
After thousands of Creditkarma.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my Credit Karma account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Creditkarma.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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