If you are a Cricket Wireless customer, but you need to make changes to your wireless plan, this guide will benefit you.
You are a Cricket Wireless customer because the company has a good reputation and offers competitive prices on wireless deals. However, your circumstances have changed and you want to change your current plan, but you are not sure how to begin the process. Luckily, it is easy to change your Cricket Wireless plan and this can be done online or via the company app.
To find out how you can change your Cricket Wireless plan, read this easy to follow guide.
The first step is to locate the Cricket Wireless website and visit the homepage. Once you have done so, find the 'My Account' menu in the main navigation bar.
If you have found the 'My Account' option, select it to be transferred to the sign-in page. On the sign-in page, enter the username and password associated with your account, and select the blue 'Sign In' button to access your account.
If you have forgotten your login details, you will need to reset them by following either the 'Forgot Password' or 'Forgot Username' hyperlinks under the 'Sign In' button.
Once you have successfully signed in to your Cricket Wireless online account, you need to find the 'Manage Plans and Services' tab.
You should be able to see all the phone numbers that you have registered to your Cricket Wireless account, select the blue arrow next to the phone number of the plan you would like to change. Then, select the 'Change Plan & Features' option and click 'Select Plan'. You should now see the 'Manage Features' option. From the 'Manage Feature' options, click on 'Add' or 'Edit' to manage the features on your plan.
If you have successfully made the necessary changes to your wireless plan, click on 'Review Changes' and then 'Checkout'.
It may be important to note that you can only make changes to your Cricket Wireless plan twice per billing cycle.
If you would like to change your Cricket Wireless plan via the app, you first need to download the company app from your app store. Once the app is installed, sign in using the username and password associated with your account.
Once you have logged into the Cricket Wireless app, select the 'Manage Your Lines' option and select the line you would like the make changes to.
Then, click on the 'Edit Plan' option and then 'Manage Features.' You should now be able to change the features of your plan. Tap 'Continue' to review your changes and then tap the 'Checkout' option once you have confirmed the changes to your plan.
If you have followed these steps but still cannot change your Cricket Wireless plan, you need to contact the customer service team. The Cricket Wireless customer service contact details can be found on the GetHuman website.
After thousands of Cricket Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Cricket Wireless Plan? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cricket Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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