If you are a Cricket Wireless customer, but you have forgotten or lost your online login information and would like to recover your account, this guide will help you.
You chose Cricket Wireless for your cell phone service because the company offers great deals, competitive prices, and a reliable service. However, you need to access your online account, but do not have your login information. Fortunately, recovering your Cricket Wireless account is an easy process that can be carried out online.
To find out how you can recover your online Cricket Wireless account, follow this simple guide.
The first step is to visit the Cricket Wireless website. Once you have navigated to the homepage, find the "My Account" tab. The "My Account" tab is located in the main navigation bar at the top of the page.
Click on "My Account" to be taken to the login page.
Next, try and log into your account. If you think you can remember your username and password, enter your information into the appropriate text boxes and click the blue "Sign In" button.
If your login attempt works, continue to use your online account as normal.
If you have tried to log into your Cricket Wireless account, but your attempt failed, you need to reset your sign in information.
To reset your password, select the "Forgot Password" hyperlink underneath the blue "Sign In" button. You then need to provide your Cricket Wireless phone number and the username associated account.
Once you have entered your information correctly, complete the reCAPTCHA to prove your identity, and click "Submit."
Then choose the "Get Password" option. A text including your temporary password will be sent to your Cricket Wireless phone number. Use this temporary password to sign in to your account and click the "Next" button.
After you have logged in, you will be prompted to create a new Cricket Wireless password, which you can use to log in in the future.
If you have forgotten the username that is associated with your Cricket Wireless account, you need to click on the "Forgot Username" hyperlink, which you will find on the login page.
Next, enter your Cricket Wireless cellphone number as requested, complete the reCAPTCHA box to prove that you are human, and click on the "Submit" button.
When prompted, select the "Get Username" option. You will then receive a text message on your Cricket Wireless mobile phone that contains your username.
You can then use your username and password to recover your Cricket Wireless account.
If after following these steps carefully you are still unsure of how to recover your online Cricket Wireless account, you will need to get in contact with the customer service team. The Cricket Wireless customer service representatives will be able to help you recover your account over the telephone.
Visit the GetHuman website to find up to date customer service contact information for Cricket Wireless.
After thousands of Cricket Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Cricket Wireless Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cricket Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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