How Do I Report a Lost or Stolen Phone to Cricket Wireless?

Cricket Wireless offers several important steps for obtaining assistance in finding and replacing your stolen phone. They also provide some additional options that may be useful if this tragedy occurs to you. Contact them formally by phone or text, and their exceptional customer care will resolve your issue in no time.

Theft or loss of a phone may be quite traumatic. After all, the gadget has a lot of essential information that you don't want to lose. However, if you take the appropriate actions as soon as you discover it's gone, you may be able to reduce the agony and uncertainty. If you've established that your phone isn't merely misplaced, you should take more extensive measures to safeguard your identity.

Cricket Wireless provides many essential steps for recovering and replacing your phone and regaining control of your data. So if your Cricket Wireless phone has been stolen, you should:

  1. Try calling or texting your smartphone from another phone or using a GPS finding tool like Device Manager or Find My iPhone to locate it.
  2. If that doesn't work, you can contact Cricket Customer Support to have your service temporarily suspended or to have your phone added to the industry blocklist. Alternatively, you may chat with them and get a quick response.
  3. If you already have AutoPay set up on your phone, cancel it.
  4. You can file a claim if you have Cricket Protect.

Upgrade to a new device by going online or visiting your local Cricket shop.

NB: If you locate your device, contact Customer Support by phone or chat to have all your services restored.

  • Use a passcode and auto-lock: Cricket Wireless phones may be locked using a password or other similar function. Many people, however, simply do not do so, exposing their information such as contacts, emails, text messages, and social media accounts to anybody who steals or picks up your phone.
  • Always backup your data: Backing up your data regularly might save you a lot even if you ever lose access to the device. It will be a great help to have a backup if your phone is stolen or lost, even if you choose a low-tech method like writing phone numbers on a book or paper. However, Cricket Wireless phones have a high-tech method that enables you to upload information to the cloud for later or long-term access.
  • Consider using tracking software: Basic tracking and remote protection software are available on most mobile phones. However, the software needs to be installed and set up to fully operate. It lets you lock and erase data from your phone if it is stolen or misplaced, among other things.
  • Avoid saving your passwords on your browser: Like many other companies, Cricket allows you to auto-save and fill your passwords if you are likely to forget or want to save on time. However, for safety purposes, take the time to fill in the password while visiting password-protected websites. A criminal may otherwise gain access to important information by simply unlocking your phone. Entering your password every time may seem tedious, but the additional work might just be the solution to secure your identity.
  1. Transfer or delete your missing device from your account. If your phone contains AppleCare+ with Theft and Loss, wait until your claim has been processed before removing your lost iPhone from your account.
  2. Contact your local law enforcement to report your lost device. The serial number of your gadget may be requested by the police to help in finding your phone.

Why Did GetHuman Write "How Do I Report a Lost or Stolen Phone to Cricket Wireless?"?

After thousands of Cricket Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Lost or Stolen Phone to Cricket Wireless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cricket Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Cricket Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cricket Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Lost or Stolen Phone to Cricket Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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How do I report a lost or stolen phone to Cricket Wireless?
Contact Cricket customer support
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