How Do I Unlock My Cricket Wireless Phone?

If you have a Cricket Wireless phone and are planning to travel internationally, you can pretty easily unlock your phone so you can use new SIM cards to get onto local wireless networks when you travel. You can do so with the myCricket app if you have an Android phone. You can also do it on a computer for any kind of phone.

If you're going to be travelling internationally and have Cricket Wireless, you may want to unlock your Cricket Wireless phone. That way, you can purchase local SIM cards as you travel and continue to use your phone. To learn how to do this, keep reading.

Cricket Wireless Unlocking Requirements

The phone you want to unlock has to have been active for at least the last six months. This requirement doesn't apply to Cricket Wireless phones purchased through the Unlimited Max Plan. The phone number also can't have been reported as stolen, lost or suspended because of fraud.

If You're Traveling to Canada or Mexico

If you have any Cricket plan in the $50 per month and up range calling from Canada and Mexico is included in your plan. You do not need to unlock your phone for it.

Unlocking Your Cricket Wireless Phone on a Computer

To unlock your phone, follow these instructions:

  1. Go to the Cricket Wireless website.
  2. Sign in to your account.
  3. Go to Account Settings.
  4. Select Get Code.
  5. Find the number of the phone you want to unlock.
  6. Click on Request Unlock.
  7. If you have an Android phone, the unlock code will be displayed on the screen and texted to you. If you have an iPhone, the code will be texted to you the next business day.
  8. Turn off your phone once you are ready for a new SIM card.
  9. Remove your current SIM card.
  10. Insert the new SIM card.
  11. Turn your phone back on.
  12. Enter the unlock code when prompted.
  13. Follow any other prompts you are given.
  14. Restart your phone.

Unlocking Your Cricket Wireless Phone with the myCricket App

If your Android phone has the myCricket app, you can use it to unlock your phone. Just follow these instructions:

  1. Open the app.
  2. Sign out of it if you are signed into it.
  3. Tap on Unlock Device on the Sign In screen.
  4. Tap on Unlock.
  5. Restart your phone.

Contacting Cricket Wireless

If you need any help unlocking your Cricket Wireless phone, contact a customer service representative. You can reach one by phone or help forum.

Why Did GetHuman Write "How Do I Unlock My Cricket Wireless Phone?"?

After thousands of Cricket Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My Cricket Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cricket Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Cricket Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cricket Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My Cricket Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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