How Do I Upgrade My Cricket Wireless Phone?

This article talks about the process of upgrading your Cricket Wireless phone. Detailed instructions are provided for purchasing a new phone and upgrading it online and also by going into a store. Cricket Wireless' upgrade eligibility policy is described as well, as not every phone and plan is eligible for being upgraded.

If you have a Cricket Wireless phone and are impressed enough with the service that you have decided to upgrade your phone, you have a couple of options. Read on to learn about them, and whether or not you are eligible for getting an upgrade.

Cricket Wireless Upgrade Eligibility Policy

To be eligible for an upgrade, your Cricket Wireless plan must cost $30 per month or more and the upgraded phone must have been newly purchased online or from a Cricket store. You also cannot have made an upgrade within the last 180 days. You will be charged a $25 fee for the upgrade.

Upgrading Your Phone at a Cricket Store

You can upgrade your phone by going to a Cricket store and speaking to a customer service representative. If you don't know where the nearest store is, go to Cricket's web page and click on the Store Locator link in the navigation bar at the top.

Upgrading Your Phone Online

You can also upgrade your phone online. Just follow these instructions:

  1. Go to Cricket's home page.
  2. Sign in to your account.
  3. Go to your Account Summary.
  4. Click on the blue arrow next to the number of the phone you want to upgrade, located under the Phone Numbers header.
  5. Select Upgrade Device under the Device header. You will be taken to a page with information about upgrading your phone.
  6. Select Shop Smartphones.
  7. Put the phone you want to upgrade to into your shopping cart.
  8. Select Check Out.
  9. Review your contact information.
  10. Select Continue.
  11. Enter shipping, billing, and payment information.
  12. Select Continue.
  13. Select Place Order. You will be sent a digital receipt, a text message, and a confirmation email.
  14. After you get your new phone, insert your new SIM card into it.
  15. Log back into your account.
  16. Select Activate from the navigation bar at the top.
  17. Follow the instructions you are given.

If you need any help with upgrading your phone or activating it, contact Cricket Wireless' customer support services by phone, email, help desk, or chat.

Why Did GetHuman Write "How Do I Upgrade My Cricket Wireless Phone?"?

After thousands of Cricket Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Upgrade My Cricket Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cricket Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Cricket Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Cricket Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Upgrade My Cricket Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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