If you have a Cricket Wireless phone and are impressed enough with the service that you have decided to upgrade your phone, you have a couple of options. Read on to learn about them, and whether or not you are eligible for getting an upgrade.
Cricket Wireless Upgrade Eligibility Policy
To be eligible for an upgrade, your Cricket Wireless plan must cost $30 per month or more and the upgraded phone must have been newly purchased online or from a Cricket store. You also cannot have made an upgrade within the last 180 days. You will be charged a $25 fee for the upgrade.
Upgrading Your Phone at a Cricket Store
You can upgrade your phone by going to a Cricket store and speaking to a customer service representative. If you don't know where the nearest store is, go to Cricket's web page and click on the Store Locator link in the navigation bar at the top.
Upgrading Your Phone Online
You can also upgrade your phone online. Just follow these instructions:
If you need any help with upgrading your phone or activating it, contact Cricket Wireless' customer support services by phone, email, help desk, or chat.
After thousands of Cricket Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Upgrade My Cricket Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Cricket Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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