DHGate is an online retailer that mainly provides a platform for businesses to sell to other business. The Chinese company also delivers these products to any location on the planet.
Unfortunately, you may run into a situation with an order from DHGate that leads to you returning the package. When you return an order to DHGate, you can either get a refund for the purchase or get a replacement. However, DHGate has certain terms and conditions for returning any of their orders.
You can return an order to DHGate if the package has an invalid tracking number, if the item delivered was not as described or if the order was received but there is still a need to return.
Invalid tracking number
If there is no tracking information about your order on the shipping courier's website, you can open a dispute and request a "Return and Refund" with the reason being "Invalid tracking number".
If the tracking number is present but the delivery information does not match that given by the buyer or the buyer does not provide any shipping documents, you can initiate a return.
Items not as described
If the items in your order are not delivered as described for example if they are having performance of quality issues, you can return the order. You can also return the order if the items are damaged or defective.
You should return an item to DHGate if the specifications of the item do not match the description on the website. If the number of items in the delivery are not the number you order, a return is warranted.
Received well but need to return
You can return an order that is correctly delivered if it has a guarantee for example a 7 day guarantee where the package should be returned in 7 days of delivery.
Items that are delivered in time and are in good working condition can be returned if the buyer realizes it is a counterfeit good or if does not serve the purpose described.
Returning the order
To return an order to DHGate, you will have to first open a dispute on the site. The time frame you have for opening a dispute will depend on the courier through which the order was shipped.
Moreover, the manner in which you open a dispute will depend on whether you dispute the charge via PC or the mobile app.
To open a dispute through via a computer:
It is crucial to note that you can only open a dispute through DHGate's app if the order status is "Pending Delivery Confirmation" which is done by the following steps:
If there are any issues returning the order to DHGate, you should contact DHGate customer service and ask them to mediate. You can find the DHGate contacts on GetHuman.
After thousands of DHGate.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Order to Dhgate? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DHGate.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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