Getting DHGate to refund a charge to your account is a relatively simple process. However, getting a refund from a merchant will depend on your evidence for dispute the charge. You will have to present different types of evidence for the different types of disputes. Only when the seller and DHGate agree to the evidence provided can the dispute be resolved. The manner in which you open a dispute will depend on whether you dispute the charge via PC or the mobile app.
To open a dispute through via a computer:
It is crucial to note that you can only open a dispute through DHGate's app if the order status is "Pending Delivery Confirmation" which is done by the following steps:
Getting a refund on DHGate depends on the nature of dispute that you will be opening. As stated earlier, you will have to present evidence for your dispute. The following are the types of evidence you will be required to produce depending on the nature of the dispute:
If your dispute involves receiving counterfeit goods, you will have to submit vivid photos of the received goods consisting of a comparison between the genuine and counterfeit items. You will also be required to provide the official inspection statement from the brand owner.
If your order is missing some items or the package was completely empty you will have to provide:
Item not as described
If the item you ordered is different from the item that was delivered, then you will have to provide pictures of the complete product and close up pictures of the defective parts. If the entire item is different, submit comparative pictures of the received and delivered items.
If the item you ordered arrives but falls short in quality, you should submit a video proving the item's deficiencies in quality.
You may order a package from DHGate by mistake. You may order it but subsequently find better prices elsewhere on you may no longer need the product. In this case the only way to get a refund is communicate with the seller who can agree or refuse to refund you.
After thousands of DHGate.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get DHGate to refund my charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DHGate.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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