The DHGate tracking portal allows customers to track all packages sent by sellers. It is a crucial tool in tracking the logistics order for successful delivery of packages. In case of delivery failure, the portal also allows you to track the relevant company. Though DHGate, you will not only be able to track the location of your order at all times but you will also be provided with an estimated time of arrival. The portal enables customers to know where their goods were last located in case they are damaged or are not received. There are several ways you can go about tracking your DHGate order.
Tracking DHGate Orders Online Before Shipping
Tracking Orders That Have Already Been Shipped Out
If there are two or more couriers handling the items in your order then you will have to go to the individual courier websites so as to track your package. You will require a tracking number from the courier which you can get from DHGate under the 'Logistic Information' section of your order. If you do not have the tracking number, contact the seller directly via phone or email.
Tracking Your DHGate Order Updated
You can now track your DHGate order without having to log on to the site's main account dashboard. Not only in this method relatively easy, it is also quite swift.
If you do not receive your package's tracking information within a week of requesting it, the reason may be that the tracking number has been judged by DHGate and been rendered 'Invalid.' There are plenty of reasons that may lead to a tracking number being termed invalid. In such a situation, you can submit a 'return and refund' case which will be used to ask for a full refund from the requisite seller. For further information you can contact DHGate Customer Care.
With these steps, you should be able to track your DHGate order or packages.
After thousands of DHGate.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I track my DHGate order or packages? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DHGate.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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