How Do I Track My Order with Dhl?

If you have ordered an item online, and you can see the package is being delivered by DHL, you can track the progress of your order easily with these helpful tips.

If you have ordered an item online, and you can see the package is being delivered by DHL, you can track the progress of your order. It's good to check in on the status of your item to make sure there are no issues such as missing delivery information, missed delivery attempts, the item being stuck at the border, or customs issues.

Keep reading for simple step-by-step instructions on how to track your DHL package.

Online with the DHL eTrack

  1. Go to

  2. Under 'Tracking' on the right side of the screen, enter your tracking number. You will have received this in your order confirmation email (for the recipient). If you're a sender, you will have received the tracking number with when you sent the package.

  3. Click 'Track.'

  4. You will be redirected to a new page with the details of your package status. If something doesn't seem correct to you, it's best to contact the DHL Customer Support Team to request help with your package.

Call DHL Customer Support

You can call the DHL Customer Support team for assistance tracking your package. Note that the customer service team is available Monday to Fridays from 8:00 am to 9:00 pm EST. To get to a live representative quickly, press 0 after you call.

Email Confirmations: Recipient of Package

If you ordered a package online, you likely received an email confirming that package is in transit from the company. In this email, there will typically be a link to your tracking information. Look for this email and click the link.

Note that for many vendors, it can take a few days to ship your order. And, when you receive the email confirming your package is in transit, it can still take another 24-48 hours before DHL has updated the tracking information for you. If 48 hours have passed since you have received the email, and your package tracking information still isn't available, contact the retailer for help.

Email Confirmations: Sender of Package

If you organized shipping of your package with DHL, you may have received a confirmation email. This email will have the tracking information or waybill number for your package. Find this information and follow the steps outlined above for DHL eTrack.

No Tracking Number Available

DHL recommends if you don't have a tracking number available to reach out to your vendor.

Tracking Number Not Working

Your vendor may have different tracking reference numbers, for example, for DHL Express or DHL Freight. You can call the DHL Customer Support team for assistance if your tracking number isn't working.

How Do I Track My Order with Dhl?

Why Did GetHuman Write "How Do I Track My Order with Dhl?"?

After thousands of DHL customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Order with Dhl? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DHL if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DHL Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DHL in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Order with Dhl? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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Track my order
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