Dish offers internet and cell phone services via satellite. You can enjoy a subscriber-only streaming video service through DishOnline. If you are experiencing poor connection with your internet or cell service, DISH may have a service outage. You have a few options to check for the availability of service in your area.
The Dish Network Outage Map
The outage map allows you to check the status of service in your area at all times. It is the most convenient way to check for a DISH service outage. If you have a poor connection even though there is no outage in your area, contact the support team and ask for help.
Troubleshooting Your DISH Service
Perform a power reset. This means you should unplug your receiver from the power source. Wait a few seconds and plug it back in. In most cases, this will solve the problem.
If that does not work, check to ensure that you did not miss any of your payments. You won't get service if you did not pay your bill.
If you are having problems with your TV, check to ensure that you are not on the wrong channel. Ensure that all your cables are properly secured.
Even though the troubleshooting tips work most of the time, they are not completely reliable. You may need to seek help from the customer care agents.
Contacting the Support Team
You may contact the customer care agents with any other issues. The best way to contact DISH is on the phone. You will be connected with a customer care agent who may guide you. If there is no outage in your area, they will provide you with simple troubleshooting tips. If there is an outage, you have no option but to wait it out. DISH outages do not last long. You can continue to enjoy your services in a few hours.
Live chat is the best alternative to phone support. It also gives you the chance to speak directly with an agent. When speaking with a support agent, write down the date and time. If they offer any help, you should document it as well.
Email support is one of the best options if you don't necessarily wish to speak with an agent. You may have to send several emails back and forth before getting the help you seek. Send the support agents a short email with the details of your problem and how you want them to help you.
You may seek support on FB/Messenger if you don't need to speak directly with an agent. You may contact the support team in public or in private. If you seek support in public, you may get the opinions of other users. You may not always get support on Facebook. The support agents may ask you to continue communication on the phone or email.
The DISH help desk has lots of targeted tips and suggestions that may answer your question. It covers some of the most common issues. If you end up going back and forth with a customer care agent, they may ask you to continue communication on the phone.
After thousands of DISH customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check If There's a Dish Internet or Cell Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DISH if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like DISH in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check If There's a Dish Internet or Cell Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.