DISH Network is an American-based company that provides direct broadcast satellite services to clients within the United States. The company provides customers with different types of subscription-based services ranging from audio programming to television all the way to interactive television services.
To enjoy any of these services, DISH Network lets you pay for the subscription fee using your credit card. But sometimes issues arise from wrongful billing on your credit card, prompting you to take action.
In case you feel that you have been billed unfairly, it is your right to dispute the charges provided that you have enough evidence. So, how do I dispute charges on my DISH bill? Here are the steps you need to follow to ensure that the problem is solved.
Should I Contact Customer Service Representatives at DISH Network?
The first step is to call the customer service representative and present your case. Once you are connected to the customer service agent explain that you're calling to protest DISH Network charges that had been previously billed to your account.
Go ahead and give details about your disagreement with the charges while insisting that DISH Network should solve the problem by reversing the charges to your account. If the matter is not resolved by the customer service agent, write down her name and date of your conversation for future reference just in case.
Should I Call Customer Service Number on My Credit Card?
After calling the customer care support team at DISH Network and failing to solve the issue, the next step would be to call the customer service number on your credit card. If not, you may also call the number listed on your monthly DISH bill to find out what should be done to solve the problem.
Just like the same way you communicated with the previous customer care agent, you should also give details of your dispute to this one and see what comes next. In your details of the charge include the date as well as the amount you claim to have been billed unfairly.
Sign the Dispute Paperwork
After submitting relevant information about the incident, you will be required to sign the dispute paperwork from your credit card company. You should receive this paperwork after 7-10 business days after calling the credit card company customer service agents.
Your only task will involve signing the dispute paperwork. Before signing the form, ensure that all details are accurate. Then sign the form, date it before you return it immediately to your credit card company's customer care department.
After submitting the necessary information about the dispute, the next thing to do is to wait for the feedback from your credit card company. Normally the feedback comes as notification to inform you whether your dispute was accepted or not. Also, the notification will tell you if the company accepts the status of your credit you had received for the disputed DISH Network charge.
In this regard, you should look forward to receiving the notification after 30 or 60 days depending on how severe your case might be. This period covers from the time you initiated the dispute until when you get the notification.
Most importantly, your credit card company may provide you with a temporary credit card for disputed DISH Network charges in the course of the entire dispute resolution process. At least you will still be able to pay other bills using the temporary card while waiting for the verdict from your credit card company.
After thousands of DISH customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute Charges on My Dish Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DISH if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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