Customers who experience DISH service outages from time to time have steps they can take to report these outages and get information. DISH Network provides options for reporting outages and getting updates on service outages. Customers can utilize any of these options to report service outages as well as get information.
Call DISH Customer Service
Customers who experience a service outage can call DISH directly. A DISH customer service representative can collect information from you and provide possible reasons for your service outage. Depending on the issue, you may also receive information regarding when your service will be restored. A DISH customer service representative may also be able to offer suggestions for ways of receiving updates regarding service outages as well.
Chat with a DISH Representative Online
If you don't want to call DISH customer service you can always chat with a DISH representative online. You can give them location information and discuss your service outage. A chat DISH representative should be able to provide reasons for your service loss and possibly give you information regarding when it will be restored.
Utilize the Online Downdetector
Customers can go online and utilize the DISH network's Downdetector. You can use this site to report problems with your service. Customers can click on a button for problems or troubleshooting and a menu will come up with a list of services. Simply follow the prompts to report your outage or problem. An outage map is provided as well. This site can also be used to access information about an outage in other areas as well and is up to date in terms of time as well. This site will report the most frequent problems, resolved issues, and the most problematic areas in terms of outages. There are also Twitter responses and replies to customers who have had service issues.
Visit the DISH Online Forum
Customers can also go online and check out the DISH forum to report service outages. This forum is monitored by the DISH's DISH Internet Response Team (Dirt) and they respond to customer issues.
After thousands of DISH customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Dish Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DISH if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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