DSW is a shoe retailer that provides stylish options from top brands such as Nike, Converse, and Vans. DSW's online store offers thousands of options to choose from for both men and women. With a collection of products that large, DSW does its best to fulfill your order on time within the stated shipping time.
When you have ordered a product from DSW, there is a brief period where you are unable to see the status of your item. This is due to the processing that the DSW warehouse does to confirm things such as your payment being accepted and to prepare the product for shipment. This processing period varies on the shipping type of your product. If you have selected 1-day shipping, the processing period is as fast as possible to ensure your product ships on time.
When the processing period has ended, you will be able to track the item via your postal carrier. This gives you an accurate status of where your product is and when you should expect it to arrive at your doorstep. If you have not received a shipping update on the status of your item within days of ordering, there may have been a delay in your item's shipment.
If you have not received any status updates on your item, and you have passed the expected shipping times, it may be time to contact DSW. They may have made a mistake that can be fixed by speaking to a customer service representative.
The quickest and best way to speak to DSW customer service is by phone. You will be able to resolve the issue quickly and effectively. You will need to know the order number that you have received by email when ordering the item. This will allow the customer support representative to find your item's status quickly, and when to expect its shipment
Another option to contact DSW customer service is by using their live chat feature on DSW's website. When chatting with a customer service representative, explain the situation in as much detail as possible. Give your name and order ID when sending your first message to the online chat. This will allow the customer service representative to find the status of your item quickly and resolve the problem.
After thousands of DSW customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Why Has My Item Not Shipped with Dsw? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DSW if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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