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How Do I Recover My Login Info for My DTE Energy Account?

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Based in Detroit, MI, DTE Energy is a diversified energy company that participates in the development and management of nationwide energy-related services and businesses, while its non-utility business focuses on natural gas pipelines, industrial and power projects, energy trading and marketing, and storage and gathering. The energy company serves 1.3 million natural gas utility customers throughout the state of Michigan and 2.2 million electric utility clients in Southeastern Michigan. If you are one of them and are having trouble recovering your login info for your DTE Energy account, this article can help. It has all the information you need to help get you back into your account.

What Can You Do In "My Profile"?

You can maintain your account and contact information for all your retail sites online and bill payment account services in "My Profile". Moreover, you also have the option to pay for purchases, by clicking on, "CheckFree". However, none of these options will be available to you if you are unable to login to your account and don't know how to recover your login information.

How to Update Your Login Information

Take the following steps to change your login ID or password:

  1. Visit the DTE Energy website and navigate to your "My Profile" page to access your personal information.
  2. In the section marked, "Sign-in ID and Password", find the item you would like to update and click "Change" next to it.
  3. When the "Change login Information" page opens, enter your current password in the "Current Password" field. You will need your password to change your login ID and your password.
  4. Type in your updated information in the correct fields and click, "Save".

The changes you made are effective immediately, so you can now use your new login ID or password to sign in to your account.

Recover Your Account Login Information

If you forgot your login ID or password, click here to contact a customer support agent. Also, you can reset your password by following the steps below:

  1. Visit the website and go to the "sign-in" page.
  2. Click, "Forgot sign-in ID or Password".
  3. When the page displays, enter the email address associated with your DTE Energy account and click "Send".
  4. Within a few minutes, you will receive an email that contains your login credentials and a link that you can click to enter a new password. Don't forget to save the updated information when you're done.

Now you should have everything you need to access your account.

Your Secret Questions and Answers Can Be Changed By Following These Simple Steps

If you would like to change your security questions and answers, follow these steps:

  1. Visit your profile page and click, "Change" at the bottom of the section that says "Secret Questions".
  2. Type in your current password in the provided space and click, "Continue".
  3. Make your changes and click, "Save".

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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