You may be eligible for a return or refund if the order you placed on DailySale failed to arrive or arrived in a defective condition. DailySale has a 30-day return/replacement policy. This means that you can contact them for a Return Merchandise Authorization within 30 days after the delivery date. Your return item should get to their warehouse within two weeks after you get your RMA.
If you wish to return your order, do not refuse it. If you do, it may get lost in transit. Some carriers may end up disposing of it. If that happens, you cannot hold DailySale responsible. It is only responsible for items that are received by their returns department.
When seeking help for defective or damaged items, you must provide the support team with the following details;
1. The product you want to return
2. Whether you would like a refund or exchange
3. Why you are returning the product
4. If you have opened the product
The responsibility of shipping the item back falls solely on you. If you notice that the item is damaged, you must notify DailySale within five days of receipt.
You cannot return items that have been used. They must be in resalable condition and their original packaging.
Seeking Help for Incomplete Orders
If you don't receive certain items in your order, you may be eligible for a refund. Check to ensure that the package has not been opened or tampered with. All packages should arrive to you sealed and in good condition.
Before concluding that your order is incomplete, check it for markings on the packing slip. It may have notes such as 'to follow.' This means that your shipment was split. You will receive the missing item as a separate delivery. The warehouse may split your shipment if the item is large.
The order may also be split if there is a delay in receiving the full shipment from the vendor or there is an issue with its shipment. DailySale does this to avoid delaying your shipment.
If you need help with missing items. Send the support team a photo of the shipping label and the item you have received.
If DailySale does not deliver your package, it may have been returned by the carrier because of problems with the Shipping Address. They can't reship items that have been returned. DailySale treats undelivered packages as returns.
If you have given the wrong shipping address, you can change or update it on 'MyAccount' by following these steps;
1. Go to the DailySale website and log in
2. Click on the 'My Account' link
3. On the 'My Account' page, find 'Address Book'
4. Click on the option 'Change Shipping Address'
5. Enter the relevant information and click on the option 'Save Address'
DailySale allows you to track your order using the tracking number. This way, you can always determine its location.
If you need help with your missing items on DailySale, you can seek help from the support team. Unfortunately, there re is no way for you to speak with an agent. DailySale does not offer support on the phone or Live Chat. The best way to seek support is by visiting the help desk. Most customers use it before trying to get help elsewhere. It has targeted tips and information that may be relevant to your problem. When seeking help on the help desk, a customer care representative may direct you to a different mode of communication. Another avenue to seek support is on email. DailySale does not offer support on their Twitter or Facebook Messenger.
After thousands of DailySale.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Dailysale.com Order Never Arrived? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DailySale.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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