If you have a Dashlane account but you would like to change the email address associated with it, here is a quick step by step guide that explains how.
You are a Dashlane customer and you like to manage your passwords, payments, and personal information on the platform. However, you would also like to update the contact email address that information and updates are sent to.
The initial email address that you used to set up your Dashlane account cannot be changed and will forever remain your login email and Dashlane ID. However, the email through which Dashlane contacts you can be changed. Fortunately, this process is simple via the Dashlane website.
Once you have arrived at the Dashlane website homepage selected the 'login' button in the top righthand corner. Clicking this button will transfer you to the sign-in page.
Use your original email address (your Dashlane ID) and password to then sign in to your account.
If you have managed to log in to your account you should be able to see a tab labeled 'tools' that is placed on the navigation bar at the top of your page.
Once you have selected the 'tools' tab a drop-down menu will appear. From the drop-down menu click on the 'preferences' button, which will open a new page.
Now click on the 'account' tab.
For your safety and security, your account panel will appear locked. It is easy to gain access to the panel by clicking on the lock icon.
Once you have selected the lock icon you will be given the option to enter your master password. Next, enter your master password to be granted access to your account settings, where you will be able to change your email address.
If you have forgotten your master password you must reset your it before you will be able to change your email address.
If you know your master password and have gained access to your account settings you can now go ahead and change your contact email address.
To do so locate the 'email address' text box, this should be positioned just above the 'cell phone' text box. Now, enter the new email address that you would like to use.
Once you have chosen and entered your new contact email address, click the lock icon again to save and secure your settings.
Remember, this will only change the email Dashlane uses to contact you, your login ID email address will not change.
If you have carefully followed these steps but you still cannot change your Dashlane login email address then you can contact the customer service team who will help change your contact email. The Dashlane customer service details can be found on the GetHuman website.
After thousands of Dashlane customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Dashlane Login Email Address? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dashlane if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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