How Do I Save and Restore My Data Entrusted to Dashlane?

This article discusses the steps to store and recover your passwords in an encrypted archive on the Dashlane app using Windows, mac OS or Android devices. The article gives three methods of storing data based on the device and the consumer's preference. The article also outlines how to recover stored data on Windows or Mac operating systems or an Android device.

With more reliance on digital devices comes more passwords to remember. It is recommended that you do not use the same password for all of your accounts and devices; however, keeping track of multiple passwords can be daunting. That is where Dashlane can help. Dashlane is a password manager/digital wallet application that can store all digital data. But how do you save your data? How can you restore your Dashlane data? You can contact customer service here for more support, and you can keep reading for steps on saving and restoring your Dashlane data.

Saving Data

There are three methods to saving data on Dashlane.

Method One:

You can set up Dashlane to automatically save passwords as you browse the web. To use this method, follow these steps:

  1. Make sure the Dashlane Browser Extension has been installed.
  2. Log into Dashlane.
  3. As you browse the web and log in to sites normally, you will receive a prompt asking if you wish to store the password in Dashlane.
  4. If you wish to store the password, click "Save."

Method Two:

If you have already saved passwords on a browser or device, you can import those to Dashlane. Follow these steps to import data:

Saving Windows Passwords:

  1. Open the Dashlane app on Windows.
  2. Click the menu bar.
  3. Select "File."
  4. Click on "Import."

Saving macOS Passwords:

  1. In the applications folder, choose "Dashlane."
  2. Click the menu bar.
  3. Select "File."
  4. Choose "Import."

Currently, data cannot be saved from iOS or Android browsers.

Method Three

You can manually add passwords to your Dashlane app. To do this follow these steps:

  1. Open the Dashlane app
  2. Select "Passwords"
  3. Fill in the blanks with the information. Make sure to include website, login and password information.
  4. Click "Ok."

Restoring Data

It is very important to back up your data on a regular basis in the Dashlane secure archive in the event you need to restore it later. Restoring data can only occur on the following platforms: Windows desktop application, Legacy macOS, and Android app. Below are the steps to restore data.

Windows and macOS:

  1. Open the Dashlane app.
  2. Select "File."
  3. Choose "Import."
  4. Click on "Dashlane secure archive.
  5. Select file you wish to restore.
  6. Enter the master password you used to encrypt the data.

From Android:

  1. Launch Dashlane app.
  2. There are two options to select from:
  • Choose "Settings," then "General," the "Restore Your Vault."
  • Choose "Import Passwords," then "From an encrypted backup file."
  • Select the file you wish to restore.
  • Enter the encryption password you used to store the file.
  • Dashlane offers secure storage of all your passwords, providing encryption for the data to protect your information. For more assistance, contact Dashlane customer service here.

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    Why Did GetHuman Write "How Do I Save and Restore My Data Entrusted to Dashlane?"?

    After thousands of Dashlane customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Save and Restore My Data Entrusted to Dashlane? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dashlane if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

    Why does GetHuman Write How-to Guides for Dashlane Problems?

    GetHuman has been working for over 10 years on sourcing information about big organizations like Dashlane in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Save and Restore My Data Entrusted to Dashlane? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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