Dell: How do I return an item?

A simple 5 step guide for solving this common Dell problem quickly and effectively by GetHuman

1
-You may return your new or refurbished system up to 21 days from the date of invoice.
-It is important that you return everything on your order, and that it is in its original packaging.
-Dell will credit your account for the price of the system (minus initial shipping and handling and applicable restocking fees).
2
To return, Click here to fill out the Return Request form.
3
Work with your Customer Care Representative to resolve your issue. If necessary, the Customer Care Representative will set up a Credit Return Authorization, and instruct you on carrier pick-up specifics.
4
Repack system with all of its original packaging, and arrange to have it shipped back to Dell (Note: Dell recommends that you insure your shipment).
5
Once your system has been received back to Dell, you will receive credit on the full system price (excluding shipping & handling and applicable restocking fees) on your next billing cycle.2 The customer is responsible for the cost of shipping the system back to Dell.
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Author: BenF • March 9th, 2016

About this Step by Step Guide

After thousands of Dell customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Dell: How do I return an item?; What is dell customer support phone number; I need address to return Dell laptop. I don't want it.; I bought a new dell computer from QVC and set up a...... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 15 minutes to get through these steps according to other users, including time spent working through each step and contacting Dell. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Dell Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dell that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I return an item? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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