What Do I Do If My Baggage Was Damaged with Delta Airlines?

It seems like no matter who you fly with, there's always a possibility of damaged baggage. Luckily, Delta streamlines the process for claims. As long as you show the damage to a Delta Associate immediately after landing, they can advise you if you need to file a claim online. And you can also call the Baggage Claims office anytime, if you have a question about their process or want to check on your claim.

Delta Airlines has been around since 1925 and now operates in six continents. Like other airlines, they want to get you to your destination so that you'll keep using them when you want to travel. It's one thing to get you in one piece to your destination but it can be another challenge to get your baggage there in one piece. So, what happens if your baggage gets damaged? This guide will help you make sense of the damaged baggage claim process and let you know where Delta assumes no responsibility for damages.

No Liability

  1. Delta assumes no liability for damages that are as a result of pre-existing damage, such as minor cuts or scratches, or broken zippers caused by overstuffing the bag, or normal wear and tear from normal baggage handling.
  2. The Transportation Security Administration TSA made a random search of your bag, which resulted in its damage. In this scenario, please call TSA here.

Important Information About Reporting the Damage

  1. All damages must be evaluated in person, by a Delta agent, at the Delta Airlines Baggage Office.
  2. The Delta agent will advise you to file a damaged bag claim form, if necessary. The form is located here https://www.delta.com/bags/claimLanding.action
  3. The claim form will need to be filed within 24 hours for travel inside the United States, but international travelers will have 7 days to file the report.
  4. You will need the File Reference Number you received from the Baggage Office along with any supporting documents to verify your claim when you file.
  5. The File Reference Number is also needed when you need to check on the status of your claim. To check the status of your claim or if you have questions, please call Delta Baggage claims here.
  6. Delta should respond to your claim within 2-4 weeks, but it may take longer in cases of severe weather.
What Do I Do If My Baggage Was Damaged with Delta Airlines?

Why Did GetHuman Write "What Do I Do If My Baggage Was Damaged with Delta Airlines?"?

After thousands of Delta customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Baggage Was Damaged with Delta Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Delta if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Delta Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Delta in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Baggage Was Damaged with Delta Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Delta damaged baggage claims
Help filing damaged bag claims with Delta

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