What Do I Do If My Delta Flight Was Cancelled or Delayed?

When you are stuck at the airport waiting for your Delta flight it can seem like an eternity. Most airlines will offer you some sort of compensation if your flight is delayed for more than one or two hours but Delta is different.

As long as your flight was not delayed or cancelled due to a unique scenario such a terrorist threat, chances are you can receive reprieve for the delay in the form of flight compensation. Flight compensation is whereby an airline gives aggrieved customers money for delayed or cancelled flights simply to keep them as customers.

Delta's Flight Compensation Policy for Delays

Your Delta flight has to be delayed for 4 hours or more for you to receive compensation. You will then be awarded with a reroute to a different airport so as to reach your original destination, transportation to the new airport, a voucher for a hotel if you need to stay overnight that can be as high as $100 and free transport to the hotel.

Delayed Delta flights from an EU member country are compensated under EC Regulation 261/2004 which says that the amount of your compensation will be calculated based on the distance of the flight and the duration of the delay.

Delta's Compensation Policy for Cancelled Flights

If a domestic Delta flight is canceled, Delta will place you on the next available flight to your destination. Sometimes, the flight might depart from a different airport.

Worry not as Delta will provide transportation to the airport free of charge. In some cases you will be awarded a voucher that you can use to travel to the airport.

If you do not want to be rerouted to another airport, you can ask Delta for a refund. Moreover, Delta is obligated to refund you if you are travelling within or to an EU member country.

Getting Compensation for Delta Airlines Flight Delays or Cancellations

Since you know what is in store for you if your Delta flight gets cancelled or delayed, you should go ahead and make a request for compensation. You can do this by signing up for Service. Service is an application that examines the flight itineraries in your inbox and automatically files a claim if your flight is delayed or cancelled.

Connect the email that you typically use to book flights. The app scans all the data from the past year of travel itineraries for flight delays and cancellations that lasted for over an hour and a half

If the app locates a match, it will process a compensation claim for the flight and then it will negotiate with the airline on your behalf. The best part is that the app has a feature called AutoProtect which when turned on, enables the app to file claims whenever your flights are delayed or cancelled in real time without you even opening the app.

There are no legal requirements for US airlines to offer compensation for delayed or cancelled flights but with Service, you significantly increase your odds of being compensated.

If using Service yields no results, you should contact Delta customer service immediately for some help. You can contact them via:


You can call the Delta customer service phone number at any time of day or night and file a complaint about delayed or cancelled flights. The customer service agent will help you find another flight or get compensation.


Sending Delta customer support an email is another option when your flight is delayed or cancelled. It is not as fast as calling them but it will yield results.

Help Desk

You can also use Delta's online help desk to file a complaint about a delayed or cancelled flight. The help desk is surprisingly quick.

Why Did GetHuman Write "What Do I Do If My Delta Flight Was Cancelled or Delayed?"?

After thousands of Delta customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Delta Flight Was Cancelled or Delayed? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Delta if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Delta Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Delta in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Delta Flight Was Cancelled or Delayed? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a month ago
Viewed 10,934 times
Cancelled Flight

What customers are saying about this and similar problems

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!