Returning items is always a hassle, especially if you don't know how, but it is something we have to do at times. This article will provide you with the information you need to return an item to Dick's Sporting Goods. Note: Due to the COVID-19 pandemic, Dick's Sporting Goods, Field & Stream, Golf Galaxy, and Calia have extended their return policy for online and in-store purchases from 60 days to 90 days.
The following terms must be met in order to get a refund or exchange:
In addition, the store is committed to its scanner pricing system accuracy. Therefore, at the point of sale, if you are charged more than the price advertised or the price labeled in-store, it will honor the lower price.
While you can return most items there are some things that cannot be taken back, such as Firearms, Rifles/Muzzleloaders, Ammunition, Gun Powders, Hunting Bows, Crossbows, Primers, Used Bikes, things that Require Fuel, Airbeds, Autographed Memorabilia, and Collectibles, Special Order or custom Items, and Gift Cards.
There are also some items that cannot be returned after the package has been opened that include Baseball Bats, Air Beds, Football Helmets, Electronic Bikes or scooters, and Thera gun and Hype rice Electronics.
You will need to visit the website to get a return label for online purchases. Select "In-Store Return" or "Mail-in-Return". Next, enter your billing zip code and confirmation number and you will get a return label. You can return your item in-store, using the curbside contactless return at select locations. For curbside returns, you must place your items in the trunk of your car. Call the store when you arrive, click here for the number. Dial "0" to talk to a representative who will ask that you read your order or receipt number to them, after that they will come to get the item from your trunk and ask that you remain in your car for a contactless experience. Finally, you will be provided with an e-receipt.
After thousands of Dick's Sporting Goods customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Dick's Sporting Goods? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dick's Sporting Goods if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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