How Do I Return an Item to Dick's Sporting Goods?

Dick's Sporting Goods now offers safe curbside returns for items purchased online or in-store where you leave the item in the trunk of your car and call an attendant when you arrive who will ask for your order or receipt number and then come out and pick up the item without you having to leave the car. The other alternative for online purchases is mailing in your item. However, online purchases will require that you visit the website to get a return label.

Returning items is always a hassle, especially if you don't know how, but it is something we have to do at times. This article will provide you with the information you need to return an item to Dick's Sporting Goods. Note: Due to the COVID-19 pandemic, Dick's Sporting Goods, Field & Stream, Golf Galaxy, and Calia have extended their return policy for online and in-store purchases from 60 days to 90 days.

DICK'S Sporting Goods return policy

The following terms must be met in order to get a refund or exchange:

  • You must have the packing slip or the original receipt in order to get cashback applied to the initial payment form.
  • If you don't have a packing slip or the original sales receipt, you can use your valid ID to be issued store credit for the lowest selling amount. Your information will be stored in the customer return activity company-wide database. If you have an item that cannot be returned, you can request the manufacturer's contact information.
  • If you purchased the item with a gift receipt, you will receive another gift card.
  • If you redeemed a coupon or a Scorecard Reward, the refund amount will be adjusted.
  • Should any items require repair, they will be returned to an authorized service center or to the manufacturer.
  • Identification that can be accepted is a Driver's license issued in the U.S. or Canada, a U.S. Military ID, a U.S. State ID, or a U.S. Passport.

In addition, the store is committed to its scanner pricing system accuracy. Therefore, at the point of sale, if you are charged more than the price advertised or the price labeled in-store, it will honor the lower price.

Restrictions and Exclusions

While you can return most items there are some things that cannot be taken back, such as Firearms, Rifles/Muzzleloaders, Ammunition, Gun Powders, Hunting Bows, Crossbows, Primers, Used Bikes, things that Require Fuel, Airbeds, Autographed Memorabilia, and Collectibles, Special Order or custom Items, and Gift Cards.

There are also some items that cannot be returned after the package has been opened that include Baseball Bats, Air Beds, Football Helmets, Electronic Bikes or scooters, and Thera gun and Hype rice Electronics.

Returning an Online or in-store purchase at a store or by Mail

You will need to visit the website to get a return label for online purchases. Select "In-Store Return" or "Mail-in-Return". Next, enter your billing zip code and confirmation number and you will get a return label. You can return your item in-store, using the curbside contactless return at select locations. For curbside returns, you must place your items in the trunk of your car. Call the store when you arrive, click here for the number. Dial "0" to talk to a representative who will ask that you read your order or receipt number to them, after that they will come to get the item from your trunk and ask that you remain in your car for a contactless experience. Finally, you will be provided with an e-receipt.

Why Did GetHuman Write "How Do I Return an Item to Dick's Sporting Goods?"?

After thousands of Dick's Sporting Goods customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Dick's Sporting Goods? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Dick's Sporting Goods if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Dick's Sporting Goods Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Dick's Sporting Goods in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Dick's Sporting Goods? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Dick's Sporting Goods

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